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Safeguarding the integrity of universal service program activities involves important responsibilities for both USAC and Schools and Libraries (E-rate) Program participants. To make sure that universal service funds go to the right people in the right amounts for the right purposes, everyone involved in making and receiving disbursements has important responsibilities to fulfill. USAC must take in, process, and evaluate information received from program participants in an accurate, timely fashion. Beneficiaries must provide USAC with full, correct information and comply with program rules.
To solve problems that might arise in any of these areas, various avenues exist for parties to follow. Schools and Libraries Program beneficiaries can file appeals of program decisions with USAC or the Federal Communications Commission (FCC). USAC, for its part, operates the Beneficiary and Contributor Audit Program (BCAP) and the Payment Quality Assurance (PQA) Program.
To learn more about Schools and Libraries Program appeals, BCAP audits, and PQA assessments, select from the links below.