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USAC conducts outreach to Schools and Libraries Program applicants in order to help solve issues, answer questions, prevent new issues, and to assess how USAC's processes work from the perspective of an applicant. We call this outreach HATS - Helping Applicants to Succeed.
HATS outreach is conducted by HATS Specialists, all who are staff on the USAC Schools and Libraries team. The specialists' goal is to provide schools and libraries with one-on-one guidance that is tailored to solve their specific concerns and obstacles. HATS outreach sessions, or “visits,” can be conducted over the phone, via video conferencing, or in person.
There is no pre-determined schedule for HATS visits; the specialist will contact you and customize your visit to meet your needs. The HATS specialist will also be able to provide tips and tricks for the future, information about common mistakes made by applicants, and other best practices.
The feedback collected through the HATS Outreach Initiative will help USAC improve the Schools and Libraries program, its processes, and the training and outreach designed to help applicants receive funding.
To volunteer for a HATS visit or to ask questions about HATS, contact the Client Service Bureau (CSB) at (888) 203-8100.
After you notify us that you are interested in a visit, we will contact you to gain a better understanding of your needs so that we can better assist you.
Visits typically last one to four hours. There is no set time limit. The length of the visit depends on the applicant's understanding of the application process and quantity or complexity of their questions.
No. You are not required to have anything prepared for a HATS visit. The HATS Specialists will not require any documentation or access to classrooms, equipment, or administrative files. However, if you have questions regarding a specific Funding Year, it is helpful to have the related documentation available during the discussion.
You are welcome to invite anyone you want to attend the visit. Any individuals who actively participate in the schools and libraries application process can benefit from the visit.