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After receiving the FCC Form 467 (Connection Certification Form), USAC creates a Support Acknowledgment Letter, which is sent to the Project Coordinator and vendor. This letter provides a detailed report of the approved service(s) and support information.
Here is a sample Support Acknowledgment Letter.
The HCP Support Acknowledgment Letter includes the following information:
This letter verifies that an FCC Form 467 has been received. The support is credited to the Billing Account Number shown on the Support Acknowledgment Letter.
The Support Acknowledgment Letter will be sent to the Project Coordinator and vendor when the FCC Form 467 (Connection Certification Form) is processed by USAC.
Once the vendor receives the letter, it can bill the project for services completed. The entity that receives the bill and pays for the service is defined as the "billed entity."
USAC requests that vendors check the 498 ID on the Support Acknowledgment Letter to make sure it is correct.
Participants should check that the service provided was actually working or installed and is being billed for the time period on the Support Acknowledgment Letter. Be sure that the Billing Account Number listed on the letter is the same Billing Account Number attached to the service and project coordinator location or project coordinator mailing organization and address. This ensures support is credited to the entity paying for the service.
If you are unsure whether the Billing Account Number is correct or if you find an error on the Support Acknowledgment Letter, please contact the Rural Health Care Pilot Program at (800) 453-1546 and do not start applying program discounts.