On October 6, 2017, the Federal Communications Commission (FCC) issued an order to assist Universal Service Fund (USF) participants who have been affected by Hurricanes Harvey, Irma and Maria.
The order waives certain rules and deadlines for E-rate, Rural Health Care (RHC), and Lifeline and USF contributors located in affected areas.
You can find more information here.
RESOLVED - USAC is currently experiencing a phone system outage affecting our Customer Operations (Contributors, Lifeline, and High Cost) call center, the Rural Health Care Help Desk, and employee phones. We are working to resolve this issue as soon as possible. Please visit our Email USAC page to contact us.
This outage does not affect the E-rate Program's Client Service Bureau (CSB). We apologize for any inconvenience.