Rural Health Care

Step 2 Evaluation Criteria & Service Requests

Before submitting the FCC Form 465 (Description of Services Requested and Certification Form), eligible health care providers (HCPs) should develop the evaluation criteria to be used to select the most cost-effective method of providing the requested service or services as required by the Federal Communications Commission (FCC) rules.  FCC rules define the most cost-effective method of providing a service as being the method that costs the least after consideration of the features, quality of transmission, reliability, and other factors that the HCP deems relevant to choosing a method of providing the required health care services. See 47 C.F.R. § 54.615(c)(7).

RHC strongly recommends that HCPs develop a scoring matrix, or a list of weighted evaluation criteria, that they will use to evaluate bids submitted for the services requested on the FCC Form 465. The selection criteria should include the most important criteria needed to provide health care services.

Some examples could include, but are not limited to:

  • Technical support,
  • Previous experience with service provider,
  • Rapid response,
  • Service provider to provide a single point of contact, and
  • Reliability.

Once the HCP has developed its evaluation criteria, it should assign a weight to each in order of importance. For instance, if reliability is the most important criteria, the HCP may assign a weight of 40 percent to reliability, with other criteria receiving a lesser weight (with the total weight equaling 100 percent).

Each bid received should be scored against the determined criteria, ensuring they are all evaluated equally.

The HCP then must select the most cost-effective method of providing the requested service or service (i.e., the method that costs the least after consideration of the other evaluation criteria). HCPs may contact RHC for a sample scoring sheet, keeping in mind that the criteria should be developed based on the needs of each individual HCP, not the example provided.