Rural Health Care

Step 6: Receive Support Schedule

USAC sends a health care provider (HCP) support schedule to the health care provider and the telecommunications or Internet service provider.


After receiving the Connection Certification Form (Form 467), USAC generates an HCP support schedule, which is sent to the HCP contact and service provider(s). The HCP support schedule provides a detailed report of the approved service(s) and support information for each HCP and service provider.

HCP Support Schedule Contents
The HCP support schedule includes the following information:

  • Funding Year: 2003, 2004, etc.
  • HCP Number: unique five-digit number assigned to each HCP location
  • Funding Request Number: a unique four-digit code assigned by USAC for each HCP, service provider, and service combination.
  • Billing Account Number: account code for an HCP credited with USF support
  • HCP Name: name of HCP being supported
  • HCP Address: address of the HCP being supported
  • HCP Mailing Organization and Address
  • Service Provider Identification Number (SPIN)
  • Service Provider: name of telecommunications carrier or Internet service provider (ISP) providing service
  • Service: telecommunications service or Internet service to be provided
  • Support Start Date: (first date HCP can receive support based on the Description of Services Requested & Certification Form (Form 465))
  • Support End Date: last day service is eligible for support during the funding year
  • Support Date: month and year for support amount
  • Support Amount: support for the month ($)
  • Total: total support for the funding year ($)

The service provider uses the HCP support schedule to determine how much credit the health care provider will receive each month. The support is credited to the Billing Account Number shown on the HCP support schedule. A sample support schedule is available for download:

Sample support schedule (PDF, 14 KB)

What to Do When You Receive the Support Schedule
The schedule will be sent to the health care provider and service provider after the Connection Certification Form (Form 467)is processed by USAC.

Once the service provider receives the schedule, the provider must start applying program discounts to the health care provider during the next possible billing cycle based on the schedule. Since the FCC has allowed credit to be provided to third parties, the Billing Account Number may be from an account other than the HCP location. The entity that receives the bill and pays for the service is defined as the "billed entity."

USAC requests that service providers check the SPIN on the schedule to make sure it is correct. This will ensure USF funds are paid to the correct service provider account.

USAC also requests that service providers check that the service provided was actually working and being billed for the time period on the HCP support schedule. Be sure that the Billing Account Number listed on the schedule is the same Billing Account Number attached to the service and HCP location or HCP mailing organization and address. This ensures support is credited to the entity paying for the service. If you are unsure whether the Billing Account Number is correct or you think there may be an error or potential fraud, please contact USAC immediately.

If you find an error on the schedule or have questions, please contact USAC's Customer Service Support Center at 1-800-229-5476 and do not start applying program discounts. Additional information on providing credit is included in the "Credit Health Care Provider for Service" section of this website.


Last modified on 2/19/2008