Rural Health Care

Corrective SPIN Change

A request to correct a Service Provider Identification Number (SPIN) is a request to change a SPIN that usually does not change the actual service provider. There are three categories of SPIN corrections that USAC will consider upon written request.

  1. We made a data entry error – or you did: If a service provider or SPIN is incorrectly named or indicated in a Funding Commitment Decision Letter (FCDL), USAC will correct the SPIN upon written request and verification. This includes situations where the right company was named, but the wrong SPIN associated with that company was indicated. (PLEASE NOTE: SPIN corrections CANNOT be used in a situation where the original Funding Request Number (FRN) was denied, such as, for Telecommunications Services where the service provider was determined not to be eligible; Denials have to be addressed through the Appeals process. USAC can grant the appeal if there is evidence that an ambiguity existed about which SPIN to use.)
  2. The original service provider has, in part or in whole, merged with, or been acquired by, another company: If a service provider's SPIN has changed due to the merger of companies or the acquisition of one company by another, USAC will correct the SPIN upon written request and verification. (Generally, the service provider will do this by requesting a global SPIN change. A global SPIN change may be requested only by the service provider. The procedure for requesting a global SPIN change is not addressed in this document. Questions regarding global SPIN changes should be directed to the USAC Billing, Collections, and Disbursement department at (888) 641-8722. However, there may be occasions where the service provider has not requested the global SPIN change requiring the applicant to bring the situation to USAC's attention and request a SPIN change.)
  3. Other instances when the service provider indicated on the Form 466 or 466-A was changed, and the applicant did not initiate the change.

For guidance on an Operational SPIN change – which is a change to the actual service provider – please refer to Operational SPIN Change.

How to Request a Corrective SPIN Change

You can request a SPIN correction (not substituting the actual provider of your service, but instead correctly identifying that provider) while your application is under review or after commitment has been made. PLEASE NOTE: a request to change the SPIN on a Telecommunications Services FRN to a service provider that is not eligible to provide such services will result in a denial of the request.

1. To correct a SPIN while your application is under review:

On a Form 466 or 466-A that requires a SPIN correction, you may send us an e-mail requesting a change in the SPIN information on the form. If you filed multiple forms, you must include the packet ID in your request. As always, you also must include the HCP number and name on your request. A brief explanation of the reason for the request is required in order to process the request.

Make sure that your contact information at the beginning of the letter is correct. Our team may need to reach you in order to process your request.

You may submit your letter by fax: (973) 599-6514. Please include a fax cover page to ATTN: Corrective SPIN Change request HCP # __________ and indicate the number of pages you are faxing.

You may also submit your request on paper by mail or express delivery service to:

Rural Health Care Division - USAC

30 Lanidex Plaza West, P.O. Box 685
Parsippany, NJ 07054-0685

If we receive your Corrective SPIN Change request in time, the correction will be reflected in your Funding Commitment Decision Letter (FCDL). Please Note: Preference is to receive requests via email. Receiving requests via regular mail will slow down packet processing time.

2. To correct a SPIN after commitment has been made:

PLEASE NOTE: Corrective SPIN Changes CANNOT be used in a situation where the original FRN was denied, such as, for Telecommunications Services where the service provider was determined not to be eligible; Denials have to be addressed through the Appeals process.

The applicant can request a Corrective SPIN Change by indicating the service provider name and SPIN indicated on the Funding Commitment Decision Letter (FCDL) and the correct service provider name/SPIN to be reflected on our records.

Corrective SPIN change requests must be in writing. You must supply the following information in your request.

  1. Submitter of request
  2. Health Care Provider Number
  3. Funding Year
  4. Funding Request Number (FRN)
  5. Form 466 or 466-A Packet ID #
  6. Health Care Provider Name
  7. Applicant Contact
  8. Applicant Phone
  9. Applicant E-mail address
  10. Original SPIN
  11. Original Service Provider
  12. Original Service Provider Contact
  13. Original Service Provider Phone
  14. Original Service Provider E-mail address
  15. Original Billing Account Number
  16. New SPIN
  17. New Service Provider
  18. New Service Provider Contact
  19. New Service Provider Phone
  20. New Service Provider E-mail address
  21. New Billing Account Number
  22. Reason for change. If the change is for a reason other than a data entry error or a merger/acquisition, please give a brief explanation of the circumstances requiring the change.

The request may be sent by regular e-mail, fax, or mail.

You may submit your letter via e-mail. The subject line of the e-mail should include the words "Corrective SPIN Change HCP # ______."

You may submit your letter by fax: (973) 599-6514. Please include a fax cover page to ATTN: Corrective SPIN Change HCP # ______ and indicate the number of pages you are faxing.

You may also submit your letter on paper by mail or express delivery service. The letter should be labeled "Corrective SPIN Change HCP # ______" and sent to:

Rural Health Care Division – USAC

30 Lanidex Plaza West, P.O. Box 685
Parsippany, NJ 07054-0685


Last modified on 12/14/2009