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Step 6: Receive Support Acknowledgment Letter
USAC sends a Support Acknowledgment Letter to the Project Coordinator (PC) and vendor.
After receiving the Connection Certification Form (Form 467), USAC creates a Support Acknowledgement Letter, which is sent to the PC and vendor.
The Support Acknowledgement Letter provides a detailed report of the approved service(s) and support information.
Health Care Provider (HCP) Support Acknowledgement Letter Contents
The HCP Support Acknowledgement Letter includes the following information:
- Funding Year: 2007, 2008, etc.
- Pilot Project Number (Also known as a HCP Number): unique five-digit number assigned to each Pilot Project
- Funding Request Number: a unique five-digit code assigned by USAC for each Pilot Project, vendor and service combination.
- Billing Account Number: account code for a Pilot Project credited with USF support
- Pilot Project Name: name of project being supported
- Pilot Project Address: address of the project being supported
- Pilot Project Mailing Organization and Address if different than above
- Service Provider Identification Number (SPIN) – number issued by USAC to a vendor
- Vendor name: name of vendor providing service or equipment to project
- Service: type of service or equipment provided
- Support Start Date: first date HCP can receive support based on the Description of Services Requested & Certification Form (Form 465)
- Support End Date: last day service is eligible for support during the funding year
- Support Date: month and year for support amount
- Support Amount: support for the month ($)
- Total: total support for the funding year ($)
This letter verifies that a Form 467 has been received. The support is credited to the Billing Account Number shown on the Support Acknowledgement Letter. A sample Support Acknowledgement Letter is available for download.
What to Do When You Receive the Support Acknowledgement Letter
The Support Acknowledgement Letter will be sent to the PC and vendor when the Connection Certification Form (FCC Form 467) is processed by USAC.
Once the vendor receives the letter, it can bill the project for services completed. The entity that receives the bill and pays for the service is defined as the "billed entity."
USAC requests that vendors check the SPIN on the Support Acknowledgement Letter to make sure it is correct.
Participants should check that the service provided was actually working or installed and is being billed for the time period on the Support Acknowledgement Letter. Be sure that the Billing Account Number listed on the letter is the same Billing Account Number attached to the service and PC location or PC mailing organization and address. This ensures support is credited to the entity paying for the service. If you are unsure whether the Billing Account Number is correct or if you find an error on the Support Acknowledgement Letter, please contact the Rural Health Care Pilot Program at 1-800-229-5476 and do not start applying program discounts.
