Lifeline Support

USAC and My Company

USAC, the Universal Service Administrative Company, is not a phone/internet company. We administer the federal Lifeline Program and work with phone/internet companies to provide eligible households with the monthly benefit.

If you have general questions or need more information on Lifeline Program you can email us or call (888) 641-8722 then press 1 for assistance.

Call Your Company First

The service you receive through the Lifeline Program is operated by your service company. For most issues with your phone/internet service, handset and equipment, or changes to your account information, you must call your phone/internet company and not USAC. USAC customer service representatives do not have access to your records, account information, or Lifeline application, and cannot assist you with your account.

Other Customer Service Options

If you have exhausted all possibilities with your service company and still have an unresolved issue, you should contact your state public utility commission. If they also are unable to resolve your issue, email USAC or call (888) 641-8722 and press 1 to speak to a Lifeline Program representative.

In the chart below, in instances where you may contact both your company and USAC for assistance, please contact your company before calling USAC.

Issue Contact

Your Company

USAC

I've lost my phone.

My application has been denied because my DOB/SSN could not be confirmed.

Am I eligible?

Which companies offer Lifeline in my state?

How do I apply?

Which Lifeline service plans are available?

My phone is not working.

I did not receive my minutes.

How do I recertify?

I was advised I have multiple lines in my name. Which companies have me enrolled?

My application was denied because I was identified as a duplicate subscriber.

My company is refusing to help me.

I received a recertification letter from USAC and I am having trouble recertifying online or through the phone system.

I was approved for Lifeline but did not receive a credit on my bill.

I recertified but my Lifeline benefit has been removed from my bill.

I've called my company's customer service number and have not received any assistance.