Lifeline Support

Keeping Lifeline

Please Note: We are currently updating the guidance on this page to reflect the rule changes in the 2016 Lifeline Modernization Order. In the meantime, please visit the 2016 Lifeline Order page for relevant information.

Reasons for Losing Your Discount

While receiving the Lifeline Program discount, you must use your phone at least every 60 days (if receiving free minutes), complete and submit your company's recertification form each year, and ensure there is only ever one discount in your household. You are required to notify your phone company of changes to your eligibility within 30 days of becoming ineligible. Failure to comply with these guidelines may result in you losing your discount.

You can lose your discount for the following reasons:

  • If your eligibility status has changed. If you no longer receive support from an assistance program that qualified you for discounted services, or if your income has increased, you may no longer be eligible to receive a Lifeline Program discount. You must notify your telephone company of any changes within 30 days.
  • If your telephone company did not receive your annual recertification form. Once a year, your telephone company will attempt to recertify your continued Lifeline eligibility. If your telephone company does not receive a response from you or your recertification form indicates that you are no longer eligible, your discounted service will be stopped. Contact your telephone company for more information or to check on the status of your recertification.
  • You have not used your cell phone for 60 days. If you receive a certain number of free minutes each month on your cell phone as your Lifeline Program discount, and you do not use your cell phone at least once every 60 days, your company will notify you that you have 30 days from the date of the notification to use your phone or your discount will end. If you have any questions regarding usage, contact your telephone company.
  • You have more than one phone number signed up in your household. Only one phone is allowed per household. If you received a letter from USAC notifying you that you have a Lifeline Program discount on more than one phone, you must call the toll-free number listed on the letter within 35 days of the date of the letter to select which account your household would like to keep. If you do not respond in the 35 day time period, one of your Lifeline Program discounts will be discontinued.