Lifeline Support

Keeping Lifeline

If you receive a Lifeline Program discount, you must certify each year that 1) you are still eligible to receive the Lifeline Program discount and that 2) no one else in your household is receiving a Lifeline Program discount.

How to Annually Recertify

Each year, you will receive a notice that reminds you to recertify your eligibility for the Lifeline Program and gives you instructions on how to do it. You must complete this recertification process by the deadline given to you by your telephone company or you will lose your Lifeline Program discount.

Contact your telephone company to find out when they will ask you to recertify your eligibility this year.

Failure to Recertify

If you fail to complete your recertification by the deadline, you will no longer receive a Lifeline Program discount. This means your monthly phone bill may increase, or the free minutes you normally receive each month will not be provided.

No Longer Eligible

If you are no longer eligible for the Lifeline Program, you must let your telephone company know within 30 days of receiving the recertification letter. Once you let your telephone company know that you are no longer eligible for the Lifeline Program, they will discontinue your Lifeline Program discount. Learn about other reasons you might lose your discount.

Questions about Recertification

Contact your telephone company if you have any questions about your Lifeline Program recertification. If they do not help you, call them back and ask to speak with a manager or supervisor for further assistance.

Re-Enrollment in Lifeline

If you lost your discount, you must re-enroll in the Lifeline Program. To learn how, visit the Apply for Lifeline page and follow the three steps.