Lifeline Support

Keeping Lifeline

If you receive a Lifeline Program benefit, each year you must certify that 1) you are still eligible to receive the Lifeline Program benefit and that 2) no one else in your household is receiving a Lifeline Program benefit.

How to Annually Recertify

Each year, you will receive a notice that asks you to recertify your eligibility for the Lifeline Program and gives you instructions on how to do it. You must complete this recertification process by the deadline given to you by your company or you will lose your Lifeline Program benefit.

Contact your company to find out when they will ask you to recertify your eligibility this year.

No Longer Eligible?

If you receive your recertification notice but are no longer eligible for the Lifeline Program, let your company know within 30 days, and they will discontinue your Lifeline Program benefit.

If You Lose Your Lifeline Benefit

If you don't complete your recertification by the deadline, you will no longer receive a Lifeline Program benefit. This means your monthly bill may increase, or the free minutes you normally receive each month will not be provided. Learn about other reasons you might lose your benefit.

Re-Enrollment in Lifeline

If you lost your benefit, but believe you are still eligible, you must re-enroll in the Lifeline Program. To learn how, visit the Apply for Lifeline page and follow the three steps.

Questions about Recertification

Contact your company if you have any questions about your Lifeline Program recertification. If they do not help you, call them back and ask to speak with a manager or supervisor for further assistance.