Lifeline Support

Change My Company

You may transfer your Lifeline benefit to another company no more than once every sixty (60) days for telephone service, and once every 12 months for Internet service.

To transfer your benefit to another company, contact a different company that offers Lifeline and ask them to transfer your Lifeline benefit to them.

The new company will need the following information from you to process your request:

  • Name
  • Date of birth
  • Last four digits of your Social Security number
  • Address
  • Phone number
  • Your consent (verbal or written)
    • You will be required to give your consent acknowledging that once the transfer is complete, you will lose your benefit with your previous company.
    • You will need to acknowledge that the new company has explained to you that you may not have more than one Lifeline benefit per household.

In most cases, you will not experience an interruption in service during this process. There are certain instances when you may be asked to provide verification of your identity for the Third Party Identity Verification (TPIV) process. Please provide the new company with the necessary documentation to process your request. See the list of acceptable documents.