National Lifeline Accountability Database (NLAD)

Duplicate Address Resolution for Puerto Rico

During the initial NLAD loading process in Puerto Rico, subscribers who currently reside at the same address were identified as potential household duplicates. Only one Lifeline Program benefit is allowed per household (See Lifeline Program rules). These subscribers must undergo duplicate address resolution.

How to Resolve Duplicate Address Records

Step 1: Identify the duplicate address records
    1. Log in to NLAD.
    2. Under the Reports and Tools section, select Reports.
    3. Select Detail Duplicate Subscriber Report.
    4. Select the study area code (SAC).
    5. Select your preferred report format (either "display" or "CSV").
    6. Click Submit.

Subscribers identified as household duplicates will appear as "Duplicate Address" in the "Duplicate Type" field of this report.

Step 2: Determine if the household is eligible

Carriers may use the Lifeline Household Worksheet (Spanish Version) - also known as the Independent Economic Household (IEH) Worksheet - to determine if the household is eligible. In providing household worksheets to subscribers, the communication must comply with the requirements of paragraph 78 of the Lifeline Reform Order.

Household Eligibility
If the subscriber completed a household worksheet and the household is eligible, follow Steps 3 and 4 below to de-enroll and re-enroll the subscriber in NLAD.

If the subscriber did not complete a household worksheet or if the household is not eligible, complete Step 3 below to de-enroll the subscriber record from NLAD.

Carriers must retain the completed household worksheets in accordance with Lifeline Program documentation retention rules (47 C.F.R. Section 54.417(a)).

Step 3: De-Enroll the subscriber from NLAD

Carriers will have until December 2, 2016 to resolve any duplicate address records found on their "Detail Duplicate Subscriber Report."

To de-enroll a subscriber from NLAD:

    1. Go to the De-Enroll Subscriber section of NLAD.
    2. Enter in the subscriber's Lifeline Program phone number.
    3. Select Duplicate Resolution as the "De-Enroll Type" from the drop-down menu.
    4. Select the De-Enroll Reason and enter in the De-Enroll Date.
Step 4: Re-Enroll the subscriber in NLAD (if applicable)

If the household is eligible, carriers are not required to gather new certification forms or again examine proof of eligibility. For this reason, carriers may retain the service initiation date listed for the subscriber entered during the NLAD loading process.

To re-enroll the subscriber, follow these steps:

    1. Go to the Enroll Subscriber section of NLAD.
    2. Enter all of the required subscriber information.

In the Subscriber Eligibility Information section, select Yes for the "Independent Economic Household" flag and enter in the IEH Certification Date.

Carriers must keep records of those subscribers de-enrolled and re-enrolled under this guidance.

If a subscriber should fail the Third Party Identify Verification (TPIV) check during the re-enroll process, carriers may request documentation from the subscriber to override the TPIV failure. The approved documents may be found on the TPIV Failure Resolution page under the "Resolution Error Codes" section.

USAC De-Enrollment from NLAD

On December 2, 2016, USAC will de-enroll any remaining subscribers from the "Detail Duplicate Subscriber Report" who have not been de-enrolled in accordance with the guidance provided above. As of this date, carriers should also no longer include these subscribers on their FCC Forms 497 for support going forward.

To locate the "Duplicate Resolution De-Enroll Report" in NLAD, follow these instructions:

    1. Under the Reports and Tools section, select Reports.
    2. Select Duplicate Resolution De-Enroll Report.
    3. Select the study area code (SAC).
    4. Select your preferred report format (either "display" or "CSV").
    5. Click Submit.