National Lifeline Accountability Database (NLAD)

Dispute Resolution

USAC will continue supporting the current resolution request API in the NLAD pre-production and production environments through May 2016. Beginning in June 2016, only the new API for the dispute resolution process will be supported.

Carriers may resolve three types of failures by submitting a resolution request to NLAD Customer Service using the "Submit Resolution Request" page in NLAD.

Carriers can resolve the following failures by submitting a dispute to NLAD Questions.

Carriers may submit exceptions using the "Submit Resolution Request" page in NLAD.

  • Port Freeze Exception Codes – How to submit one of the four exceptions to the benefit port freeze, and how to change a customer's SAC if they request a new service type.