If USAC receives a dispute regarding a benefit transfer, USAC will contact the subscriber directly to verify:
The benefit transfer was initiated at the subscriber's request, and
The carrier from which they wish to receive their Lifeline benefit.
USAC will notify both carriers, and the carrier selected by the subscriber will either keep the subscriber or initiate a benefit transfer.
The Universal Service Administrative Company (USAC) is dedicated to achieving universal service. As a not-for-profit corporation designated by the Federal Communications Commission (FCC), we administer the $10 billion Universal Service Fund. With the guidance of the FCC policy, we collect and deliver funding through four programs that are focused specifically on places where broadband and connectivity needs are acute.