Please Note: We are currently updating the guidance on this page to reflect the rule changes in the 2016 Lifeline Modernization Order. In the meantime, please visit the 2016 Lifeline Order page for relevant information.
The National Lifeline Accountability Database (NLAD) is designed to help carriers identify and resolve duplicate claims for Lifeline Program-supported service and prevent future duplicates. This is done by providing a means for carriers to check on a real-time and nationwide basis if the consumer is already receiving a Lifeline Program-supported service.
Access NLAD by clicking the "Log In" button.
To subscribe to the NLAD Bulletin to receive regularly scheduled updates and information about NLAD, visit the Subscription Center and select "NLAD Bulletin" from the list. Please submit any questions to NLAD Support.
As NLAD has evolved, we have received questions from users and try to answer each question on our NLAD Frequently Asked Questions (FAQs) webpage.
For access to recordings of past NLAD Connectivity Workshop webinars, NLAD instructional videos, and more visit the Lifeline Program Online Learning Library.