Lifeline

National Lifeline Accountability Database (NLAD)

NLAD v3.5.0 Outage: Thursday, June 29 at 9:00PM ET
The National Lifeline Accountability Database (NLAD) will be unavailable Thursday, June 29 from 9:00PM ET to 11:00PM ET. This outage is occurring as a part of the 3.5.0 release. The NLAD pre-production and production environments will not be available for use during this time. We apologize for any inconvenience. For a full calendar of NLAD outages, visit the Maintenance Schedule page on the Lifeline Program website.

The National Lifeline Accountability Database (NLAD) is designed to help carriers identify and resolve duplicate claims for Lifeline Program-supported service, and prevent future duplicates. The tool provides a means for carriers to check on a real-time, nationwide basis whether a consumer is already receiving a Lifeline Program-supported service.

Access NLAD by clicking the "Log In" button.

  Log In

System Maintenance

Maintenance Schedule: Dates when NLAD is scheduled for system maintenance, and release notes for each version of NLAD.

Live Status Monitoring: View uptime monitoring for NLAD

Help and Updates

The NLAD Bulletin provides email notices about system maintenance and updates. Sign up in the Subscription Center  (select "NLAD Bulletin").

Join us for Lifeline Program Webinars including monthly technology forums, Lifeline Program updates, and more.
Please submit any questions to NLAD Support.

More Information

  • NLAD Resources: Samples, templates, information about uploading data, and more.

Archived Information

  • NLAD Migration (retired December 27, 2013): The process and timeline of the initial data migration into NLAD.

Frequently Asked Questions

As NLAD evolves, we provide answers to questions from users on the NLAD Frequently Asked Questions (FAQs) page.

For recordings of the 2013 NLAD Connectivity Workshops, NLAD instructional videos, and more, visit the Lifeline Program Online Learning Library.