Lifeline

National Lifeline Accountability Database (NLAD)

The National Lifeline Accountability Database (NLAD) is designed to help carriers identify and resolve duplicate claims for Lifeline Program-supported service, and prevent future duplicates. The tool provides a means for carriers to check on a real-time, nationwide basis whether a consumer is already receiving a Lifeline Program-supported service.

Access NLAD by clicking the "Log In" button.

  Log In

More Information

  • NLAD Resources: Samples, templates, information about uploading data, and more.

Subscribe to the NLAD Bulletin to receive email updates and notice of system maintenance in the Subscription Center (select "NLAD Bulletin"). Please submit any questions to NLAD Support.

Archived Information
  • NLAD Migration (retired December 27, 2013): The process and timeline of the initial data migration into NLAD.

Frequently Asked Questions

As NLAD evolves, we provide answers to questions from users on the NLAD Frequently Asked Questions (FAQs) page.

For recordings of the 2013 NLAD Connectivity Workshops, NLAD instructional videos, and more, visit the Lifeline Program Online Learning Library.