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10/27/2016RESOLVED - USAC Phone System Outage

RESOLVED - USAC is currently experiencing a phone system outage affecting our Customer Operations call center, the Rural Health Care Help Desk, and employee phones. We are working to resolve this issue as soon as possible.

This outage does not affect the E-rate Program's Client Service Bureau (CSB). We apologize for any inconvenience.

10/26/2016NLAD Outage Due to System Maintenance: October 29

The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance on Saturday, October 29 from 9:00 AM 1:00 PM ET.

The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.

10/24/2016Invitation to Webinar: National Verifier Update

The Lifeline Program is excited to launch the National Verifier and to complete implementation of the 2016 Lifeline Modernization Order. In the past few months, USAC has been gathering insights from program stakeholders to inform the design and functionality of the National Verifier. We hope you can join us to hear the high-level plans for the National Verifier and to provide us with feedback about our approach.

Register for Webinar: Lifeline Program National Verifier Update for Service Providers
Tuesday, November 1, 2016
1:00-2:00 PM ET

Service providers currently manage the eligibility verification process in most states and we welcome the opportunity to hear your feedback about the proposed verification process, learning what works well and how the National Verifier can improve the process.

We appreciate your participation in Lifeline and value your insight, both as verifiers and important USAC stakeholders.

About the National Verifier
The National Verifier will shift the burden of eligibility verification for enrollment and re-certification from carriers to USAC. This change should help reduce costs, complexity, and overall liability for carriers. See paragraph 128 of the 2016 Lifeline Modernization Order for more details. 

Additional Information
Visit our website to learn more about the National Verifier and the 2016 Lifeline Modernization Order. If you need webinar assistance, email the Lifeline Program.

10/14/2016Modernization Updates: Consumer Outreach, 497 Snapshot Limit on Revisions, Income Eligibility

The next issue of LI Program News is now available.

10/11/2016NLAD Pre-Production Release of Modernization Order Changes

NLAD version 2.8.10 has been released into the Pre-Production environment today, October 11, 2016. The following changes are reflected in this release:

  • Tribal Benefit Flag is now a required field in the UI and API
  • Updated Eligibility Codes
  • Addition of Service Type field in the UI and API
  • Updated reports to include the Service Type field and Anniversary Date field

These changes are only effective in the Pre-Production environment. They will not be live in Production until the associated Modernization Order changes take effect on December 2, 2016.
The API Specification document reflecting these changes is currently available in “Reports and Tools” section of the Pre-Production environment.

Additionally, we have provided an updated NLAD Input File on the NLAD Resources page, which can be used for your Pre-Production testing.

10/7/2016Modernization Updates: Service Types in NLAD, Port Freeze, Non-Usage

The next issue of LI Program News is now available.

10/5/2016Lifeline Program Update Webinar Rescheduled to October 13

**This event has been rescheduled due to the Yom Kippur holiday.**

Join us to hear updates about the Lifeline Program, including the Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and stakeholders throughout the industry.

Lifeline Program Update Webinar, Thursday, October 13, 3:00 PM ET

Webinar Agenda
During the webinar, the Lifeline Program staff will discuss:

  • New functionalities that will be deployed in NLAD to address the benefit port freeze requirement.

We expect a technical discussion outlining these changes in detail and our IT staff will be available to answer your questions. To foster a collaborative discussion with our audience, we will accept live questions during the event. We look forward to hearing your questions and comments!

10/5/2016FCC Issues Public Notice Regarding OMB Approval of Lifeline Rule Changes

On October 3, 2016, the FCC released a Public Notice (DA 16-1133) announcing OMB approval of the rules from the 2016 Lifeline Modernization Order has been published in the Federal Register. The rules and their corresponding effective dates are listed below. Please refer to the links below for more information on the specific rule changes.

Rules that became effective on June 23, 2016

Rules that became effective upon Federal Register announcement of OMB approval on October 3, 2016

Rules that will become effective on December 2, 2016

Rules that will become effective on January 1, 2017

10/3/2016FCC Public Notice: Lifeline Broadband Provider (LBP) Designation, Minimum Service Standards

On September 30, 2016, the FCC released a Public Notice (DA 16-118) that provides additional guidance to entities seeking Lifeline Broadband Provider (LBP) designations for the Lifeline program. 

Also included is guidance on the implementation of minimum service standards for Lifeline-supported broadband Internet access service (BIAS), and is applicable to LBPs and eligible telecommunications carriers (ETCs) seeking Lifeline reimbursement. 

USAC will communicate any additional information via our website, email, or newsletters as it becomes available.

9/8/2016Available Now: Updated NLAD API Specification Document

An updated API Specification document which reflects the 2016 Lifeline Modernization Reform Order changes is now available in the pre-production environment. The updated document can be found under the "Reports and Tools" section when logged in to NLAD.

The pre-production environment can be accessed using your NLAD login credentials. 

This document is designed to prepare NLAD API users for upcoming Lifeline Program enhancements, as described in the Lifeline Reform Order. These enhancements are highlighted in this document, under the "API Changes" section. 

The updated document should only be used for API planning/development purposes. This should not replace the current Specification document; version 2.8.3, available in the production environment.

8/1/2016Reminder! Snapshot Date Effective September 1

The first submission of the FCC Form 497 using the new snapshot date requirement will be for the August 2016 data month.
Filers should use the September 1 snapshot when submitting the FCC Form 497 for August. Any August FCC Form 497s submitted prior to September 1 will not be accepted by USAC for processing.


When filing for the month of:Use the snapshot of subscribers taken on:
August 2016 September 1, 2016
September 2016October 1, 2016
October 2016November 1, 2016
November 2016December 1, 2016
December 2016January 1, 2017

The snapshot can be taken at any time on the first day of the month, and it must be taken on the 1st regardless of whether it falls on a weekend or holiday. The 1st of the month snapshot does not have to actually be pulled on the 1st; however, your systems and/or processes must be able to report data as of the 1st day of the month. 

For more information regarding other changes, please visit the 2015 Lifeline Order page on our website.

7/21/2016Puerto Rico Household Duplicate Resolution Process

During the NLAD migration process for Puerto Rico, USAC identified subscribers who were living at the same address and are identified as potential household duplicates.

Only one Lifeline Program benefit is allowed per household, so these subscribers must undergo the duplicate address resolution process

Carriers must complete this process and de-enroll subscribers by December 2, 2016.

How to Pull the Duplicate Resolution De-Enroll Report from NLAD

Follow these instructions to access the report in the National Lifeline Accountability Database:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select " Detail Duplicate Subscriber Report,"
  4. Select the study area code (SAC),
  5. Select your preferred report format (display or CSV),
  6. Click "Submit."

Subscribers identified as household duplicates will appear as "Duplicate Address" in the "Duplicate Type" field of this report.

How to Determine if a Household is Eligible

To determine if the household is eligible, carriers may use the Lifeline Household Worksheet, also known as the Independent Economic Household (IEH) Worksheet. In providing household worksheets to subscribers, the communication must comply with the requirements of paragraph 78 of the Lifeline Reform Order. 

If the subscriber completes the IEH worksheet and is deemed eligible, they will need to be de-enrolled, then re-enrolled into NLAD with the IEH flag.

If the subscriber does not complete the IEH worksheet or their household is not eligible, they will need to be de-enrolled from NLAD.

For more information, please visit the Duplicate Address Resolution page.

De-Enroll Duplicates by December 2

Carriers will have until December 2, 2016, to resolve any duplicate address records found on their Detail Duplicate Subscriber Report. On December 2, 2016, USAC will de-enroll any remaining subscribers found on the Detail Duplicate Subscriber Report and carriers will not be allowed to claim support for these subscribers after this date.

7/5/2016Update to NLAD API Accounts: Create a New API ID/Key

The National Lifeline Accountability Database (NLAD) deployed a system update on Tuesday, July 5, 2016. Due to the nature of this deployment, all existing users with API accounts must create a new API ID/Key to access NLAD. 

New API accounts (created after today) will not be affected by today's system updates. To avoid any system disruptions, carrier account holders should create their new API login credentials before September 1, 2016.