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7/22/2016Invitation to Webinar: Lifeline Program Updates - July 27


Join us to hear updates about the Lifeline Program, including the Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and stakeholders throughout the industry.

Lifeline Program Update Webinar, Wednesday, July 27, 3:00 PM EDT
REGISTER NOW 

Webinar Agenda
During the webinar, the Lifeline Program staff will discuss:

To foster a collaborative discussion with our audience, we will accept pre-submitted and live questions during the event. We look forward to hearing your questions and comments!

Q&A and Event Resources
If we don't have time to answer your question during the live event, or need to conduct research to provide an answer, we'll post a list of questions and answers next to the recording. 

Visit the Lifeline Program Update Webinars page to find the webinar recording, slide deck, and list of questions and answers for each event.


7/21/2016Puerto Rico Household Duplicate Resolution Process


During the NLAD migration process for Puerto Rico, USAC identified subscribers who were living at the same address and are identified as potential household duplicates.

Only one Lifeline Program benefit is allowed per household, so these subscribers must undergo the duplicate address resolution process

Carriers must complete this process and de-enroll subscribers by December 2, 2016.

How to Pull the Duplicate Resolution De-Enroll Report from NLAD

Follow these instructions to access the report in the National Lifeline Accountability Database:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select " Detail Duplicate Subscriber Report,"
  4. Select the study area code (SAC),
  5. Select your preferred report format (display or CSV),
  6. Click "Submit."

Subscribers identified as household duplicates will appear as "Duplicate Address" in the "Duplicate Type" field of this report.

How to Determine if a Household is Eligible

To determine if the household is eligible, carriers may use the Lifeline Household Worksheet, also known as the Independent Economic Household (IEH) Worksheet. In providing household worksheets to subscribers, the communication must comply with the requirements of paragraph 78 of the Lifeline Reform Order. 

If the subscriber completes the IEH worksheet and is deemed eligible, they will need to be de-enrolled, then re-enrolled into NLAD with the IEH flag.

If the subscriber does not complete the IEH worksheet or their household is not eligible, they will need to be de-enrolled from NLAD.

For more information, please visit the Duplicate Address Resolution page.

De-Enroll Duplicates by December 2

Carriers will have until December 2, 2016, to resolve any duplicate address records found on their Detail Duplicate Subscriber Report. On December 2, 2016, USAC will de-enroll any remaining subscribers found on the Detail Duplicate Subscriber Report and carriers will not be allowed to claim support for these subscribers after this date.

7/15/2016NLAD Outage Due to System Maintenance: July 16


The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance on Saturday, July 16 from 2:00-6:00 AM ET.

The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website. 
 

7/7/2016USAC Customer Operations and RHC Help Desk Closed: Monday, July 11


USAC’s Customer Operations and RHC Help Desk will be closed on Monday, July 11 due to an office move.  These customer service centers will re-open on Tuesday, July 12 at their normally scheduled times.  This closure does not affect the Schools and Libraries (E-Rate) Client Service Bureau (CSB) or NLAD Technical Support.

7/5/2016Update to NLAD API Accounts: Create a New API ID/Key


The National Lifeline Accountability Database (NLAD) deployed a system update on Tuesday, July 5, 2016. Due to the nature of this deployment, all existing users with API accounts must create a new API ID/Key to access NLAD. 

New API accounts (created after today) will not be affected by today's system updates. To avoid any system disruptions, carrier account holders should create their new API login credentials before September 1, 2016.

6/28/2016Subscriber Snapshot Date Report Available July 1


In preparation for the new snapshot date reporting requirement that takes effect on September 1, 2016, a "Subscriber Snapshot Report" will be available in NLAD, which can be viewed at the summary and detail level. 

The new report will be deployed in NLAD on Tuesday, June 28, 2016. Users will be able to download their first snapshot report for the June 2016 data month beginning Friday, July 1, 2016

Reminder: ETCs are not required to use NLAD to capture their monthly snapshot data.

Information Available in the Report
The Subscriber Snapshot Report can be downloaded as a CSV file and will include:

  • Summary Subscriber Snapshot Report: Total count of Tribal and Non-Tribal Lands subscribers per study area code (SAC) for a selected data month
  • Detail Subscriber Snapshot Report: Listing of all active subscribers per SAC for a selected data month

The Subscriber Snapshot Report will be generated on the first day of each month at 6:00 AM ET, and will be available for download after 7:00 AM ET on the same day.

Snapshot reports for prior months will be available to users for a period up to 24 months; the June 2016 data month will officially kick off the snapshot reports retention period. 

For more information on the snapshot date requirement, please visit the 2015 Lifeline Order page on our website.

6/10/2016Second Quarter 2016 LI Program News Issued


The second quarter 2016 issue of LI Program News is now available.

6/7/2016FCC Form 481 Now Ready for Certification


As announced in a Public Notice (DA 16-601), released on May 31, 2016, the FCC Form 481 has been OMB-approved. As such, the certify button and bulk certification options are now active and carriers can make their final certifications.

This filing is required for all ETCs participating in the High Cost and/or Lifeline programs with the exception of participants in Phase I Mobility Fund [section 54.313(k)]. FCC Form 481 is due Friday, July 1, 2016

FCC Form 481 Templates and Resources
Eligible telecommunications carriers (ETCs) can log into E-File and access the FCC Form 481. USAC has also posted the FCC Form 481 Template (PDF version), filing instructions, and all necessary upload templates to our website. 

While the names of these files on our website have been updated to reflect the approval of the form, the content has not changed as a result of the approval. These can all be found on the High Cost Forms and Lifeline Forms pages. 

In addition, a recording of the webinar held about this year's FCC Form 481 submission may be accessed on the USAC website.

6/3/2016Invitation to Webinar: Lifeline Program Update


Join us to hear updates about the Lifeline Program, including the 2016 Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and carriers throughout the industry.

Register now for the Lifeline Program Update Webinar on June 8, 2016 @ 3:00 PM ET.

During the webinar, the Lifeline Program staff will discuss:

  • Voice and broadband benefit port freeze rules
  • Rolling recertification process
  • Questions submitted in advance
  • Live audience Q&A

We look forward to hearing your questions and comments!

Q&A and Event Resources
If we don't have time to answer your question during the live event, or need to conduct research to provide an answer, we'll post a list of questions and answers next to the recording. Visit the Lifeline Program Update Webinars page to find the webinar recording, slide deck, and list of questions and answers for each event.

Additional Information
More information is available on the Lifeline Program Trainings & Outreach section of our website. Please submit questions and comments in advance to the Lifeline Program. For webinar assistance, email USAC Outreach.

6/1/2016Retirement of Current API for Dispute Resolutions


Beginning today, June 1, 2016, at 5:00 PM ET, USAC will no longer support the current resolution request API in the National Lifeline Accountability Database's pre-production and production environments. Only dispute resolutions submitted through the new API will be accepted starting today at 5:00 PM ET.

Please review the "Submit Resolution Request" section of the API Specification guide in NLAD for further details. For more information on the NLAD dispute resolution process, please visit our website.

5/25/2016Puerto Rico Duplicate Resolution De-Enroll Report Available May 26; De-Enroll Subscribers by June 3


On Thursday, May 26, 2016, the Duplicate Resolution De-Enroll Reports for carriers in Puerto Rico will be available in the National Lifeline Accountability Database (NLAD). The report will include results from the duplicate subscriber selection process that ended May 18, 2016.

USAC will de-enroll subscriber records that were not selected on Thursday, May 26, 2016, the same day the report becomes available.

Carriers must de-enroll subscriber records listed on the Duplicate Resolution De-Enroll Report from their own internal company listings by Friday, June 3, 2016.

For additional information, visit the Duplicate Subscriber Resolution for Puerto Rico page on our website.

How to Pull the Duplicate Resolution De-Enroll Report From NLAD
Be sure to use Mozilla Firefox or Internet Explorer to view the report:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select "Duplicate Resolution De-Enroll Report,"
  4. Select the study area code (SAC),
  5. Select "Duplicate Subscriber,"
  6. Select your preferred report format - display or CSV,
  7. Click "Submit." 

5/6/2016Invitation to Webinar: Lifeline Modernization Order Overview


On April 27, 2016, the FCC released the Lifeline Modernization Order. Join USAC on Wednesday, May 11, 2016, for a webinar to discuss the changes in the order. 

Lifeline Modernization Order Overview Webinar
Wednesday, May 11, 2016, 10:00 AM ET
Register Now

Webinar Agenda
During the webinar, the Lifeline Program staff will discuss:  

  • Overview of the Lifeline Modernization Order,
  • Upcoming implementation dates, and
  • Open Q&A

We look forward to hearing your questions and comments. Please submit them in advance of the webinar on the registration form, or via email

Starting on May 11, the Lifeline Program will hold a monthly webinar to share updates about the program and connect with participants and stakeholders. If needed, we'll adjust the schedule to hold webinars more frequently.

Audience Participation
To foster a collaborative discussion with our audience, we will accept verbal questions during the live event. The moderator will call on attendees who wish to ask a question one at a time during the open Q&A.

To ask a question, you will need a microphone or telephone. If you don't have a computer microphone, once you're in the webinar session use the "audio" section of the webinar control panel to switch to a telephone.

Can't Make It?
This webinar will be recorded and posted to the Lifeline Program's Online Learning Library within two business days of the event.

4/29/2016FCC Releases Lifeline Modernization Order


On April 27, 2016, the FCC released the Lifeline Modernization Order (the Order).

An overview of some of the changes can be found in this FCC News Release.

USAC is currently reviewing the Order and will provide more information as it becomes available. In the upcoming weeks, we will host a webinar series to discuss the impacts of the Order, and kick off a collaborative dialog with our stakeholders around implementation alternatives and considerations. 

Join Us: Lifeline Modernization Order Webinar May 11

Join us on Wednesday, May 11, for a webinar that will discuss impacts of the Order.

Register Here: Lifeline Modernization Order Webinar
Wednesday, May 11, 2016, 10:00 AM EDT

4/27/2016Lifeline Consumer Recertification: Elect USAC by May 2


Did you know that your carrier can elect USAC to conduct the annual re-certification process on its behalf? USAC's recertification service comes at no cost to you, and guarantees compliance with all Lifeline Program recertification rules. 

If you'd like to elect USAC, complete the recertification election spreadsheet and send it to USAC via email by Monday, May 2, 2016.

About the Consumer (Subscriber) Recertification Process
Your carrier is required to recertify each of your Lifeline subscribers' eligibility annually. You can either elect USAC (by May 2, 2016), or conduct your own recertification process

Important note: USAC does not provide live customer support and will direct subscribers to your customer service for assistance.

4/13/2016Reminder for API Users! Retirement of Current API for Dispute Resolution


Beginning June 1, 2016, USAC will no longer support the current resolution request API in the NLAD pre-production and production environments. Only dispute resolutions submitted through the new API will be accepted after this date. 

Please review the "Submit Resolution Request" section of the API Specification guide in NLAD for further details. 

More information about the NLAD Dispute Resolution Process, is available on our website.

4/11/2016Changes to Puerto Rico Duplicate Subscriber Resolution


USAC attempted to contact Lifeline subscribers in Puerto Rico that were identified as having more than one benefit with a letter containing instructions about how to select a single Lifeline Program service provider. USAC has determined that subscribers in Puerto Rico need additional time to make their selection, due to the letter response rate.

The call in period will now end Wednesday, May 18, 2016.

Instead of sending subscribers a reminder postcard, USAC will conduct two automated calls (in Spanish, with the option to select English), reminding them to choose their preferred carrier. The first call will occur the week of April 11, 2016 and the second call will occur the week of May 9, 2016.

4/11/2016Carriers Can Elect USAC to Perform Lifeline Program Annual Recertification on their Behalf


Carriers that participate in the Lifeline Program are required to recertify the eligibility of each of their Lifeline subscribers annually.

Carriers can elect USAC to conduct the re-certification process on their behalf, at no cost. If you'd like to elect USAC, notify us by Monday, May 2, 2016

Ready to Elect USAC?
To elect USAC to conduct the Lifeline Program recertification process on your behalf, complete the recertification election spreadsheet and send it to USAC via email by Monday, May 2, 2016

Carriers that did not elect USAC last year and do not make an election by May 2 will be responsible for conducting their own recertification process.

Benefits of Electing USAC to Perform Recertification
There are many benefits to electing USAC to conduct the recertification process on your behalf. By electing USAC, you will:

  • Reduce your administrative burden,
  • Save money (USAC-elected recertification is at no cost to the carrier),
  • Comply with all Lifeline Program recertification rules, and
  • Provide multiple recertification options to your subscribers.

USAC-elected recertification has a proven track record; the recertification rate for carriers who elected USAC in 2015 was 73%.

How USAC-Elected Recertification Works
USAC-elected recertification is a joint effort between USAC and the carrier. Success of the recertification process is dependent on the carrier's active participation.

USAC may ask the carrier to distribute billing inserts (provided by USAC) and help familiarize subscribers with USAC and the recertification process. More details are available on the Recertification Election Option page.

Important note: USAC does not provide live customer support during recertification. Subscribers will be directed to the carrier to troubleshoot any issues with the recertification process.

4/1/2016FCC Form 481 Now Available; Due July 1


USAC is pleased to announce that eligible telecommunications carriers (ETCs) can now log into E-File and access FCC Form 481, the Carrier Annual Reporting Data Collection Form, which is due Friday, July 1, 2016 for Program Year 2017. 

FCC Form 481 is required for all ETCs participating in the High Cost and/or Lifeline programs, with the exception of participants who only receive Phase I Mobility Fund (Section 54.313(k)).

USAC has posted drafts of these items on the High Cost Forms and Lifeline Forms pages:

  • FCC Form 481 Template
  • Filing instructions
  • Upload templates

These documents will be posted as drafts until Office of Management and Budget (OMB) approval is complete. Upon approval, USAC will post updated versions of these documents and notify carriers.

Carriers May Begin, but Not Certify, FCC Form 481 Filing
Please note that carriers may begin the filing, but will not be able to certify the filing.

Currently, the form and instructions are still pending OMB approval, and as a result, the "certify" button and bulk certify options will be disabled until approval has been made. 

USAC will send notification when the "certify" buttons are activated.

3/31/20162015 USAC Annual Report Now Available


USAC's 2015 Annual Report highlights the strategic groundwork put in place to support the modernization orders from the FCC. USAC developed a strategy and approach to maximize program impact and amplify our dedication to the mission of universal service. The Annual Report demonstrates these strategic shifts and showcases detailed supporting numbers for each program area.