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9/22/2016NLAD Outage Due to System Maintenance: September 24

The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance on Saturday, September 24 from 2:00-6:00 AM ET.

The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.

9/14/2016Lifeline Program Update Webinar Cancelled

Today’s Lifeline Program Update Webinar has been cancelled. We will resume the monthly webinars in October. We apologize for any inconvenience.

9/8/2016Available Now: Updated NLAD API Specification Document

An updated API Specification document which reflects the 2016 Lifeline Modernization Reform Order changes is now available in the pre-production environment. The updated document can be found under the "Reports and Tools" section when logged in to NLAD.

The pre-production environment can be accessed using your NLAD login credentials. 

This document is designed to prepare NLAD API users for upcoming Lifeline Program enhancements, as described in the Lifeline Reform Order. These enhancements are highlighted in this document, under the "API Changes" section. 

The updated document should only be used for API planning/development purposes. This should not replace the current Specification document; version 2.8.3, available in the production environment.

8/1/2016Reminder! Snapshot Date Effective September 1

The first submission of the FCC Form 497 using the new snapshot date requirement will be for the August 2016 data month.
Filers should use the September 1 snapshot when submitting the FCC Form 497 for August. Any August FCC Form 497s submitted prior to September 1 will not be accepted by USAC for processing.


When filing for the month of:Use the snapshot of subscribers taken on:
August 2016 September 1, 2016
September 2016October 1, 2016
October 2016November 1, 2016
November 2016December 1, 2016
December 2016January 1, 2017

The snapshot can be taken at any time on the first day of the month, and it must be taken on the 1st regardless of whether it falls on a weekend or holiday. The 1st of the month snapshot does not have to actually be pulled on the 1st; however, your systems and/or processes must be able to report data as of the 1st day of the month. 

For more information regarding other changes, please visit the 2015 Lifeline Order page on our website.

7/21/2016Puerto Rico Household Duplicate Resolution Process

During the NLAD migration process for Puerto Rico, USAC identified subscribers who were living at the same address and are identified as potential household duplicates.

Only one Lifeline Program benefit is allowed per household, so these subscribers must undergo the duplicate address resolution process

Carriers must complete this process and de-enroll subscribers by December 2, 2016.

How to Pull the Duplicate Resolution De-Enroll Report from NLAD

Follow these instructions to access the report in the National Lifeline Accountability Database:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select " Detail Duplicate Subscriber Report,"
  4. Select the study area code (SAC),
  5. Select your preferred report format (display or CSV),
  6. Click "Submit."

Subscribers identified as household duplicates will appear as "Duplicate Address" in the "Duplicate Type" field of this report.

How to Determine if a Household is Eligible

To determine if the household is eligible, carriers may use the Lifeline Household Worksheet, also known as the Independent Economic Household (IEH) Worksheet. In providing household worksheets to subscribers, the communication must comply with the requirements of paragraph 78 of the Lifeline Reform Order. 

If the subscriber completes the IEH worksheet and is deemed eligible, they will need to be de-enrolled, then re-enrolled into NLAD with the IEH flag.

If the subscriber does not complete the IEH worksheet or their household is not eligible, they will need to be de-enrolled from NLAD.

For more information, please visit the Duplicate Address Resolution page.

De-Enroll Duplicates by December 2

Carriers will have until December 2, 2016, to resolve any duplicate address records found on their Detail Duplicate Subscriber Report. On December 2, 2016, USAC will de-enroll any remaining subscribers found on the Detail Duplicate Subscriber Report and carriers will not be allowed to claim support for these subscribers after this date.

7/5/2016Update to NLAD API Accounts: Create a New API ID/Key

The National Lifeline Accountability Database (NLAD) deployed a system update on Tuesday, July 5, 2016. Due to the nature of this deployment, all existing users with API accounts must create a new API ID/Key to access NLAD. 

New API accounts (created after today) will not be affected by today's system updates. To avoid any system disruptions, carrier account holders should create their new API login credentials before September 1, 2016.

6/28/2016Subscriber Snapshot Date Report Available July 1

In preparation for the new snapshot date reporting requirement that takes effect on September 1, 2016, a "Subscriber Snapshot Report" will be available in NLAD, which can be viewed at the summary and detail level. 

The new report will be deployed in NLAD on Tuesday, June 28, 2016. Users will be able to download their first snapshot report for the June 2016 data month beginning Friday, July 1, 2016

Reminder: ETCs are not required to use NLAD to capture their monthly snapshot data.

Information Available in the Report
The Subscriber Snapshot Report can be downloaded as a CSV file and will include:

  • Summary Subscriber Snapshot Report: Total count of Tribal and Non-Tribal Lands subscribers per study area code (SAC) for a selected data month
  • Detail Subscriber Snapshot Report: Listing of all active subscribers per SAC for a selected data month

The Subscriber Snapshot Report will be generated on the first day of each month at 6:00 AM ET, and will be available for download after 7:00 AM ET on the same day.

Snapshot reports for prior months will be available to users for a period up to 24 months; the June 2016 data month will officially kick off the snapshot reports retention period. 

For more information on the snapshot date requirement, please visit the 2015 Lifeline Order page on our website.

6/10/2016Second Quarter 2016 LI Program News Issued

The second quarter 2016 issue of LI Program News is now available.

6/7/2016FCC Form 481 Now Ready for Certification

As announced in a Public Notice (DA 16-601), released on May 31, 2016, the FCC Form 481 has been OMB-approved. As such, the certify button and bulk certification options are now active and carriers can make their final certifications.

This filing is required for all ETCs participating in the High Cost and/or Lifeline programs with the exception of participants in Phase I Mobility Fund [section 54.313(k)]. FCC Form 481 is due Friday, July 1, 2016

FCC Form 481 Templates and Resources
Eligible telecommunications carriers (ETCs) can log into E-File and access the FCC Form 481. USAC has also posted the FCC Form 481 Template (PDF version), filing instructions, and all necessary upload templates to our website. 

While the names of these files on our website have been updated to reflect the approval of the form, the content has not changed as a result of the approval. These can all be found on the High Cost Forms and Lifeline Forms pages. 

In addition, a recording of the webinar held about this year's FCC Form 481 submission may be accessed on the USAC website.

6/3/2016Invitation to Webinar: Lifeline Program Update

Join us to hear updates about the Lifeline Program, including the 2016 Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and carriers throughout the industry.

Register now for the Lifeline Program Update Webinar on June 8, 2016 @ 3:00 PM ET.

During the webinar, the Lifeline Program staff will discuss:

  • Voice and broadband benefit port freeze rules
  • Rolling recertification process
  • Questions submitted in advance
  • Live audience Q&A

We look forward to hearing your questions and comments!

Q&A and Event Resources
If we don't have time to answer your question during the live event, or need to conduct research to provide an answer, we'll post a list of questions and answers next to the recording. Visit the Lifeline Program Update Webinars page to find the webinar recording, slide deck, and list of questions and answers for each event.

Additional Information
More information is available on the Lifeline Program Trainings & Outreach section of our website. Please submit questions and comments in advance to the Lifeline Program. For webinar assistance, email USAC Outreach.