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8/18/2016NLAD Outage Due to System Maintenance: August 20


The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance on Saturday, August 20 from 2:00-6:00 AM ET.

The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.

8/4/2016RESOLVED: NLAD System Intermittent Disruptions


RESOLVED: The National Lifeline Accountability Database (NLAD) is experiencing intermittent system disruptions.

USAC is diligently working to resolve this issue as soon as possible and will provide notice once it has been resolved.

8/4/2016Invitation to Webinar: Lifeline Program Updates - August 10


Join us to hear updates about the Lifeline Program, including the Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and stakeholders throughout the industry.

Lifeline Program Update Webinar, Wednesday, August 10, 3:00 PM ET
REGISTER NOW 

Webinar Agenda
During the webinar, the Lifeline Program staff will discuss:

  • National Verifier - what we've learned so far
  • Implementation of the Benefit Port Freeze
  • NLAD API Updates
  • Helpful Lifeline Resources 

To foster a collaborative discussion with our audience, we will accept pre-submitted and live questions during the event. We look forward to hearing your questions and comments!

Q&A and Event Resources
If we don't have time to answer your question during the live event, or need to conduct research to provide an answer, we'll post a list of questions and answers next to the recording. 

Visit the Lifeline Program Update Webinars page to find the webinar recording, slide deck, and list of questions and answers for each event.


8/1/2016Reminder! Snapshot Date Effective September 1


The first submission of the FCC Form 497 using the new snapshot date requirement will be for the August 2016 data month.
Filers should use the September 1 snapshot when submitting the FCC Form 497 for August. Any August FCC Form 497s submitted prior to September 1 will not be accepted by USAC for processing.

 

When filing for the month of:Use the snapshot of subscribers taken on:
August 2016 September 1, 2016
September 2016October 1, 2016
October 2016November 1, 2016
November 2016December 1, 2016
December 2016January 1, 2017

The snapshot can be taken at any time on the first day of the month, and it must be taken on the 1st regardless of whether it falls on a weekend or holiday. The 1st of the month snapshot does not have to actually be pulled on the 1st; however, your systems and/or processes must be able to report data as of the 1st day of the month. 

For more information regarding other changes, please visit the 2015 Lifeline Order page on our website.

7/21/2016Puerto Rico Household Duplicate Resolution Process


During the NLAD migration process for Puerto Rico, USAC identified subscribers who were living at the same address and are identified as potential household duplicates.

Only one Lifeline Program benefit is allowed per household, so these subscribers must undergo the duplicate address resolution process

Carriers must complete this process and de-enroll subscribers by December 2, 2016.

How to Pull the Duplicate Resolution De-Enroll Report from NLAD

Follow these instructions to access the report in the National Lifeline Accountability Database:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select " Detail Duplicate Subscriber Report,"
  4. Select the study area code (SAC),
  5. Select your preferred report format (display or CSV),
  6. Click "Submit."

Subscribers identified as household duplicates will appear as "Duplicate Address" in the "Duplicate Type" field of this report.

How to Determine if a Household is Eligible

To determine if the household is eligible, carriers may use the Lifeline Household Worksheet, also known as the Independent Economic Household (IEH) Worksheet. In providing household worksheets to subscribers, the communication must comply with the requirements of paragraph 78 of the Lifeline Reform Order. 

If the subscriber completes the IEH worksheet and is deemed eligible, they will need to be de-enrolled, then re-enrolled into NLAD with the IEH flag.

If the subscriber does not complete the IEH worksheet or their household is not eligible, they will need to be de-enrolled from NLAD.

For more information, please visit the Duplicate Address Resolution page.

De-Enroll Duplicates by December 2

Carriers will have until December 2, 2016, to resolve any duplicate address records found on their Detail Duplicate Subscriber Report. On December 2, 2016, USAC will de-enroll any remaining subscribers found on the Detail Duplicate Subscriber Report and carriers will not be allowed to claim support for these subscribers after this date.

7/5/2016Update to NLAD API Accounts: Create a New API ID/Key


The National Lifeline Accountability Database (NLAD) deployed a system update on Tuesday, July 5, 2016. Due to the nature of this deployment, all existing users with API accounts must create a new API ID/Key to access NLAD. 

New API accounts (created after today) will not be affected by today's system updates. To avoid any system disruptions, carrier account holders should create their new API login credentials before September 1, 2016.

6/28/2016Subscriber Snapshot Date Report Available July 1


In preparation for the new snapshot date reporting requirement that takes effect on September 1, 2016, a "Subscriber Snapshot Report" will be available in NLAD, which can be viewed at the summary and detail level. 

The new report will be deployed in NLAD on Tuesday, June 28, 2016. Users will be able to download their first snapshot report for the June 2016 data month beginning Friday, July 1, 2016

Reminder: ETCs are not required to use NLAD to capture their monthly snapshot data.

Information Available in the Report
The Subscriber Snapshot Report can be downloaded as a CSV file and will include:

  • Summary Subscriber Snapshot Report: Total count of Tribal and Non-Tribal Lands subscribers per study area code (SAC) for a selected data month
  • Detail Subscriber Snapshot Report: Listing of all active subscribers per SAC for a selected data month

The Subscriber Snapshot Report will be generated on the first day of each month at 6:00 AM ET, and will be available for download after 7:00 AM ET on the same day.

Snapshot reports for prior months will be available to users for a period up to 24 months; the June 2016 data month will officially kick off the snapshot reports retention period. 

For more information on the snapshot date requirement, please visit the 2015 Lifeline Order page on our website.

6/10/2016Second Quarter 2016 LI Program News Issued


The second quarter 2016 issue of LI Program News is now available.

6/7/2016FCC Form 481 Now Ready for Certification


As announced in a Public Notice (DA 16-601), released on May 31, 2016, the FCC Form 481 has been OMB-approved. As such, the certify button and bulk certification options are now active and carriers can make their final certifications.

This filing is required for all ETCs participating in the High Cost and/or Lifeline programs with the exception of participants in Phase I Mobility Fund [section 54.313(k)]. FCC Form 481 is due Friday, July 1, 2016

FCC Form 481 Templates and Resources
Eligible telecommunications carriers (ETCs) can log into E-File and access the FCC Form 481. USAC has also posted the FCC Form 481 Template (PDF version), filing instructions, and all necessary upload templates to our website. 

While the names of these files on our website have been updated to reflect the approval of the form, the content has not changed as a result of the approval. These can all be found on the High Cost Forms and Lifeline Forms pages. 

In addition, a recording of the webinar held about this year's FCC Form 481 submission may be accessed on the USAC website.

6/3/2016Invitation to Webinar: Lifeline Program Update


Join us to hear updates about the Lifeline Program, including the 2016 Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and carriers throughout the industry.

Register now for the Lifeline Program Update Webinar on June 8, 2016 @ 3:00 PM ET.

During the webinar, the Lifeline Program staff will discuss:

  • Voice and broadband benefit port freeze rules
  • Rolling recertification process
  • Questions submitted in advance
  • Live audience Q&A

We look forward to hearing your questions and comments!

Q&A and Event Resources
If we don't have time to answer your question during the live event, or need to conduct research to provide an answer, we'll post a list of questions and answers next to the recording. Visit the Lifeline Program Update Webinars page to find the webinar recording, slide deck, and list of questions and answers for each event.

Additional Information
More information is available on the Lifeline Program Trainings & Outreach section of our website. Please submit questions and comments in advance to the Lifeline Program. For webinar assistance, email USAC Outreach.

6/1/2016Retirement of Current API for Dispute Resolutions


Beginning today, June 1, 2016, at 5:00 PM ET, USAC will no longer support the current resolution request API in the National Lifeline Accountability Database's pre-production and production environments. Only dispute resolutions submitted through the new API will be accepted starting today at 5:00 PM ET.

Please review the "Submit Resolution Request" section of the API Specification guide in NLAD for further details. For more information on the NLAD dispute resolution process, please visit our website.

5/25/2016Puerto Rico Duplicate Resolution De-Enroll Report Available May 26; De-Enroll Subscribers by June 3


On Thursday, May 26, 2016, the Duplicate Resolution De-Enroll Reports for carriers in Puerto Rico will be available in the National Lifeline Accountability Database (NLAD). The report will include results from the duplicate subscriber selection process that ended May 18, 2016.

USAC will de-enroll subscriber records that were not selected on Thursday, May 26, 2016, the same day the report becomes available.

Carriers must de-enroll subscriber records listed on the Duplicate Resolution De-Enroll Report from their own internal company listings by Friday, June 3, 2016.

For additional information, visit the Duplicate Subscriber Resolution for Puerto Rico page on our website.

How to Pull the Duplicate Resolution De-Enroll Report From NLAD
Be sure to use Mozilla Firefox or Internet Explorer to view the report:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select "Duplicate Resolution De-Enroll Report,"
  4. Select the study area code (SAC),
  5. Select "Duplicate Subscriber,"
  6. Select your preferred report format - display or CSV,
  7. Click "Submit." 

5/6/2016Invitation to Webinar: Lifeline Modernization Order Overview


On April 27, 2016, the FCC released the Lifeline Modernization Order. Join USAC on Wednesday, May 11, 2016, for a webinar to discuss the changes in the order. 

Lifeline Modernization Order Overview Webinar
Wednesday, May 11, 2016, 10:00 AM ET
Register Now

Webinar Agenda
During the webinar, the Lifeline Program staff will discuss:  

  • Overview of the Lifeline Modernization Order,
  • Upcoming implementation dates, and
  • Open Q&A

We look forward to hearing your questions and comments. Please submit them in advance of the webinar on the registration form, or via email

Starting on May 11, the Lifeline Program will hold a monthly webinar to share updates about the program and connect with participants and stakeholders. If needed, we'll adjust the schedule to hold webinars more frequently.

Audience Participation
To foster a collaborative discussion with our audience, we will accept verbal questions during the live event. The moderator will call on attendees who wish to ask a question one at a time during the open Q&A.

To ask a question, you will need a microphone or telephone. If you don't have a computer microphone, once you're in the webinar session use the "audio" section of the webinar control panel to switch to a telephone.

Can't Make It?
This webinar will be recorded and posted to the Lifeline Program's Online Learning Library within two business days of the event.