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9/13/2017NLAD Outage Due to System Maintenance: Friday, September 22 - 23


The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance beginning on Friday, September 22 at 8:00 PM through Saturday, September 23 at 2:00 AM ET. This maintenance window will begin two hours earlier than the normal maintenance window.


The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.

9/13/2017E-File Outage Due to System Maintenance: Tuesday, September 19


USAC's E-File system, will be unavailable Tuesday, September 19, from 8:00-10:00 PM ET, for system maintenance. Online forms will not be accessible for contributors, service providers, or participants in the High Cost, Lifeline, Rural Health Care, and Schools and Libraries programs. During this time, users may be unable to file, certify, and search for certain forms online. We apologize for any inconvenience.

9/5/2017RESOLVED - USAC Phone System Outage


RESOLVED - USAC is currently experiencing a phone system outage affecting our Customer Operations (Contributors, Lifeline, and High Cost)call center, the Rural Health Care Help Desk, and employee phones. We are working to resolve this issue as soon as possible. Please visit our Email USAC page to contact us. 

This outage does not affect the E-rate Program's Client Service Bureau (CSB). We apologize for any inconvenience.

8/31/2017Announcement: Initial States for the National Verifier


The National Lifeline Eligibility Verifier (National Verifier) shifts the responsibility for determining a customer’s Lifeline eligibility from phone and internet service providers to the program’s administrator, the Universal Service Administrative Company (USAC). Once the National Verifier launches in a state, all consumers and service providers will use it to determine consumers’ Lifeline eligibility.

The National Verifier will establish whether a consumer is eligible for the Lifeline Program by electronically querying state and federal data sources and, if necessary, the Lifeline Support Center will conduct a manual review of supporting documents. 

USAC is pleased to announce that upon its initial launch on December 5, 2017, the National Verifier will verify eligibility for consumers in the following states. Visit the National Verifier section of our website for more details.

 State Qualifying Programs with Automated Data Sources
Colorado SNAP, Medicaid, Federal Public Housing
Mississippi SNAP, Federal Public Housing 
Montana Federal Public Housing 
New Mexico SNAP, Medicaid, Federal Public Housing 
 UtahSNAP, Medicaid, Federal Public Housing 
 WyomingFederal Public Housing 
 

8/28/2017New for FCC Form 497: Claims Cannot Exceed the NLAD Subscriber Count


Effective with the August data month (September 1 snapshot), reimbursement claims for the Lifeline Program cannot exceed a service provider’s subscriber count in NLAD. 

FCC Forms 497 will not be processed if the number of subscribers claimed for reimbursement is greater than the subscriber count in NLAD on the snapshot date. If the form is not processed, payment may be delayed. USAC recommends comparing your FCC Form 497 to the NLAD subscriber snapshot report before submission, and keeping NLAD up-to-date (as is required in the rules).

8/23/2017Lifeline Program Newsletter - August 2017


The August 2017 issue of Lifeline Program News is now available. Sign up to receive the newsletter via email in the Subscription Center.

8/9/2017Webinar on August 9: Minimum Service Standards, New Reimbursement Claims Process


Join us for the next Lifeline Program Webinar to hear updates about the Lifeline Program, including the National Verifier, the Lifeline Modernization Order, and the National Lifeline Accountability Database (NLAD).

Webinar Agenda

During the webinar, the Lifeline Program staff will discuss:

  • Announcements
  • Minimum service standards effective December 1, 2017
  • New process for reimbursement claims
  • Audience Q&A 

To foster a collaborative discussion with our audience, we will accept live questions during the event. We look forward to hearing your questions and comments!

7/27/2017Available Now - National Verifier Update Webinar Recording and Slides


The July 26 National Verifier Update Webinar recording and slides are available on the website.

7/21/2017Webinar on July 26: National Verifier Update


Join the Lifeline Program on Wednesday, July 26, for the National Verifier Update Webinar. During the webinar, we’ll make announcements about the National Verifier and discuss some of the decisions that are still under consideration.

7/20/2017Lifeline Program Newsletter - July 2017


The July 2017 issue of Lifeline Program News is now available. Sign up to receive the newsletter via email in the Subscription Center.

7/20/2017NLAD Release Version 3.5.3


NLAD version 3.5.3 has been released into the Production environment today, July 20, 2017.

This release included a new “Port Freeze End Date” field on the Update Subscriber page. In the Detail Active Subscriber Report, a new “Port Freeze End Date" field was added and will be displayed between the "TPIV Flag" and "Anniversary Date" columns.  

A summary of this release is available in the http://www.usac.org/li/tools/nlad/outage-schedule.aspx

7/18/2017Recording of July 12 FCC Form 555 Webinar Now Available


A recording of the July 12 webinar, and a copy  of the slide deck, are now available.

In the webinar recording, the Lifeline Program team discusses changes to the FCC Form 555 in 2017, and shows a preview of the re-designed online form. This presentation also includes a refresher about the rolling recertification process and recordkeeping implications.

7/12/2017Webinar on July 12: Changes to FCC Form 555


Join us for the next Lifeline Program Webinar to hear updates about the Lifeline Program, including the National Verifier, the Lifeline Modernization Order, and the National Lifeline Accountability Database (NLAD).

Webinar Agenda

During the webinar, the Lifeline Program staff will discuss:

  • Refresher: Rolling recertification
  • Changes to FCC Form 555
  • Walkthrough of the re-designed online FCC Form 555
  • Training & resources
  • Audience Q&A 

To foster a collaborative discussion with our audience, we will accept live questions during the event. We look forward to hearing your questions and comments!

7/7/2017NLAD Pre-production Release Version 3.5.1


NLAD Version 3.5.1 was released into the Pre-production environment, July 6, 2017.

This release included a new “Port Freeze End Date” field on the Update Subscriber page. In the Detail Active Subscriber Report, a new “Port Freeze End Date" field was added and will be displayed between the "TPIV Flag" and "Anniversary Date" columns.  

A summary of this release is available in the Pre-Production Release Notes.

6/27/2017System Maintenance Thursday, June 29


The National Lifeline Accountability Database (NLAD) will be unavailable on Thursday, June 29th from 9:00 PM to 11:00 PM EDT. The pre-production and production environments will unavailable during this time.

NLAD 3.5.0 release includes:

  • An optional query string (?rowsProcessed) for the Get/batch request

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.    

6/20/2017Scheduled System Maintenance Friday, June 23


The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance starting on Friday, June 23 at 10:00 PM until Saturday, June 24 at 2:00 AM EDT.

The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.     

6/15/2017NLAD Release Version 3.4.11


NLAD version 3.4.11 has been released into the Production environment today, June 15, 2017.

This release includes two new API error codes related to the Tribal Benefit Flag and the Tribal Address Flag. In certain areas that do not meet the definition of "Tribal lands" as defined in §54.400(e) of the Lifeline rules, the following error(s) will be displayed if either or both of the Tribal flags are checked: 

  • INVALID_LIFELINE_TRIBAL_BENEFIT_FLAG - Lifeline Tribal Benefit is unavailable for this location.
  • INVALID_PRIMARY_TRIBAL_FLAG - Tribal Address is unavailable for this location.

Please note, this does not mean any Tribal enrollment rules have changed, nor does it signify that subscribers whose enrollments do not receive this error necessarily live on Tribal land.

The API Specification document containing the new error codes is available in the “Reports and Tools” section of the Production environment

  

6/12/2017Webinar on June 14: National Verifier Stakeholder Feedback


Join us for the next Lifeline Program Webinar to hear updates about the Lifeline Program, including the National Verifier, the Lifeline Modernization Order, and the National Lifeline Accountability Database (NLAD). 

Webinar Agenda

During the webinar, the Lifeline Program staff will discuss:

  • Refresher: National Verifier
  • Review of Stakeholder Feedback
  • Audience Q&A 

To foster a collaborative discussion with our audience, we will accept live questions during the event.

We look forward to hearing your questions and comments!