Reverification is the one-time process to confirm that existing Lifeline subscribers meet the National Verifier’s eligibility standards. When the National Verifier launches in a state, USAC will run all existing NLAD subscriber records through the National Verifier. If the National Verifier cannot confirm the subscriber’s eligibility using an automated data source, service providers must provide proof of the subscriber’s eligibility to the National Verifier.
Reverification for the initial group of states will begin in December 2017. The reverification process will serve as 2018 recertification for certain consumers.
Subscribers in the initial launch states will be reverified in four groups:
Subscribers enrolled during the soft launch: During the soft launch period, service providers have the option to conduct eligibility checks through either the National Verifier or their legacy process. Subscribers who are enrolled using a legacy process will be reverified at the time of the hard launch on March 13 (this is reverification group 4). Subscribers who are enrolled using the National Verifier's process during the soft launch will not be reverified.
Update 10/18/17: Groups 1 and 2 were switched.
The migration and reverification process will include:
USAC will begin automated database checks during the soft launch for subscribers in the initial launch states. USAC will provide results to service providers via the "Subscriber Reverification Status" report in NLAD as the batches are completed.
The full reverification timeline will be announced shortly.
Reports about the National Verifier's reverification process will be available via NLAD:
The window to elect USAC for reverification is closed. If you did not elect USAC to complete reverification on your company's behalf, you will need to complete your own document collection process.
Service providers will be required to obtain proof of current eligibility for customers whose eligibility documentation was obtained before July 2017.
USAC will ask service providers for existing eligibility documentation for customers who joined Lifeline in July 2017 or later. Learn more on the Acceptable Eligibility Documentation for the National Verifier page or reference the Acceptable Documentation Guidelines.
USAC recommends taking these additional steps to prepare for consumer migration and reverification:
USAC will not begin accepting documentation until the automated checks are complete.
After the automated checks are complete, service providers can provide subscribers' documentation to USAC in the following ways:
Each file will need to relate to an individual subscriber, although a subscriber may have multiple files (one file may be their eligibility document and another may be their TPIV document). Each filename will need to begin with the subscriber's NLAD application ID. Mailed-in paper documents will each need to be labeled with the subscriber's NLAD application ID.
Providing documentation to USAC does not relieve service providers of their recordkeeping obligations for existing subscribers. Service providers must retain all documents related to subscribers who enrolled in Lifeline between February 2016 and March 2018.
When the National Verifier launches in a state, service providers will not be required to keep eligibility documentation for new federal Lifeline enrollments. Service providers should continue following applicable state recordkeeping requirements.
The reverification process will serve as 2018 recertification for consumers in the initial launch states who have anniversary dates in January through June. The National Verifier will perform 2018 recertification for all consumers in the initial launch states with anniversary dates in July through December.
Service providers should conduct recertification for subscribers in the initial launch states who have anniversary dates through December 2017. If service providers in initial launch states begin January recertification (the 60-day response window is initiated), they must finish it, including de-enrolling subscribers who fail recertification.
The migration and reverification process will not reset a subscriber's anniversary date, and future recertification timing will be based on the subscriber's anniversary date.