Contact Us

When contacting the Lifeline Program with questions or concerns, it is important to use the appropriate contact information to ensure that you reach the right team members.

Lifeline Program Consumers

For Lifeline Program consumers, visit for more information.

If you need to contact the Lifeline Program about a problem with your discounted services, a complaint about your telecommunications company, a letter from USAC about multiple discounts, or to report Lifeline Program fraud, visit the Lifeline Program Consumer Issues web page.

USAC is not a phone company and does not handle the application process or qualification procedures for the Lifeline Program. If you have questions about your application, please contact your phone company directly.

Lifeline Program Carriers

Contact information for carriers depends on the nature of your question or concern. To get the answers you need, select your topic from the list below to access the appropriate email address.

For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the Contact USAC web page.