About Low Income:

• Overview of the Program
• Overview of the Process
• Site Visits
• Understanding Audits
• Filing Appeals
• Training Events

Low Income Tools:

• Latest News
• Calendar/Reminders
• Required Forms
• Disbursement Data
• Rules and Orders
• Tips and Best Practices
• Frequently Asked Questions
• Program Compliance - Whistleblower Hotline
• Submitting A Complaint

Step 1: Understand What Is Supported

The Low Income Program of the Universal Service Fund, which is administered by the Universal Service Administrative Company (USAC), reimburses eligible telecommunications carriers for providing Lifeline, Link Up, and Toll Limitation Service to eligible low-income consumers. All eligible telecommunications carriers receiving High Cost and Low Income support must provide all of the services described in the Federal Communications Commission's rules.

Note: Telecommunications carriers cannot charge a Lifeline customer federal USF fees on the local service portion of their telephone bill.