De-Enroll Ineligible Subscribers

If a subscriber becomes ineligible for the Lifeline Program, they have an obligation to contact their service provider directly and de-enroll from the Lifeline-supported service.

There are several other situations that might result in a subscriber being de-enrolled from discounts:

  1. If a telecommunications carrier has a reasonable basis to believe a subscriber is no longer eligible, the carrier will send the subscriber a notice of impending termination. The subscriber has 30 days from the date of the impending termination letter to demonstrate continued eligibility by re-certifying his or her continued eligibility (47 C.F.R. Section 54.405(e)(1), 54.410(f)(2)(iii), 54.410(d)(3)).

    A carrier that provides Lifeline Program-supported service must terminate service for any subscriber who fails to demonstrate continued eligibility within the 30-day time period (47 C.F.R. Section 54.405(e)(1)).

  2. If USAC, the administrator of universal service, provides notification to a telecommunications carrier that a subscriber has more than one discounted account, or that more than one member of a subscriber's household is receiving service, the telecommunications carrier must de-enroll the subscriber within five business days (47 C.F.R. Section 54.405(e)(2)).
  3. If a subscriber is receiving service for which the subscriber is not billed (for example, free wireless service), and the subscriber does not use the service for 60 consecutive days, the telecommunications carrier must provide the subscriber with 30 days' notice that failure to use the service within the 30-day notice period will result in termination of program-supported service.

    Effective December 2, 2016, the non-usage period is changed to 30 consecutive days.

    If the subscriber uses the service within the 30*-day notice period, the telecommunications carrier shall not terminate program-supported service (47 C.F.R. Section 54.405(e)(3)).

  4. Subscribers have an obligation to re-certify annually that only one member of their household receives program-supported service and they continue to be eligible.

    If a subscriber fails to respond to a telecommunications carrier's request for certification, the telecommunications carrier must provide the subscriber with notification that the subscriber has 30 days from the date of the notification to provide the requested certification.

If the subscriber fails to provide the requested certification within the 30-day notification period, the telecommunications carrier must de-enroll the subscriber from program-supported service within five business days from the end of the 30-day notification period (47 C.F.R. Section 54.405(e)(4)).

*Beginning with rolling recertification in 2017, subscribers will have 60 days to respond to the carriers’ recertification request/termination notice.