Subscribers have an obligation to inform their telecommunications carrier if they no longer qualify for Lifeline Program-supported service. Subscribers who become ineligible must de-enroll by contacting their telecommunications carrier directly.
In addition, there are several other situations that might result in a subscriber being de-enrolled from discounts including the following:
A carrier that provides Lifeline Program-supported service must terminate service for any subscriber who fails to demonstrate continued eligibility within the 30-day time period (47 C.F.R. Section 54.405(e)(1)).
If the subscriber uses the service within the 30-day notice period, the telecommunications carrier shall not terminate program-supported service (47 C.F.R. Section 54.405(e)(3)).
If a subscriber fails to respond to a telecommunications carriers request for certification, the telecommunications carrier must provide the subscriber with notification that the subscriber has 30 days from the date of the notification to provide the requested certification.
If the subscriber fails to provide the requested certification within the 30-day notification period, the telecommunications carrier must de-enroll the subscriber from program-supported service within five business days from the end of the 30-day notification period (47 C.F.R. Section 54.405(e)(4)).