Low Income
About Low Income:
- Overview of the Program
- Overview of the Process
- Site Visits
- Understanding Audits
- Filing Appeals
- Training Events
Low Income Tools:
Termination of Lifeline Service
How Long Can I Receive Lifeline Program Support?
Lifeline service will be terminated if a customer is no longer eligible or cannot prove continued eligibility.
In most states, consumers are required to notify their telephone company when they cease being eligible for Lifeline. In addition, a consumer's eligibility may be verified periodically by the local telephone company or a designated organization. Consumers that appear to no longer meet the Lifeline-qualification criteria will receive a letter seeking proof of eligibility.
Consumers will have 60-days from the date of the letter to provide proof of continued eligibility consistent with applicable federal or state verification requirements.
Telephone companies will cease providing Lifeline discounts to customers who fail to provide proof of continued eligibility within the 60-day period.
States may have dispute resolution procedures in place.
Consumers may contact their telephone company or state utility commission for further information regarding the termination process and proof of continued eligibility requirements.
