Please Note: We are currently updating the guidance on this page to reflect the rule changes in the 2016 Lifeline Modernization Order. In the meantime, please visit the 2016 Lifeline Order page for relevant information.
To receive Lifeline Program support, a carrier must submit a copy of its ETC designation order from its state utility regulator or from the FCC to USAC via fax, email, or regular mail:
Universal Service Administrative Co.
Attn: Customer Operations
700 12th Street, NW
Washington, DC 20005
Email: HC Orders
A new incumbent ETC should submit its ETC order with attachments and supporting documentation to identify the new ETC service area, including wire center information.
A new competitive ETC should submit the ETC order with attachments and supporting documentation necessary to identify the new ETC service area within the incumbent service area(s) at the wire center-level.
SAC requests should include a completed SAC Request Form, the ETC's designation order, terms and conditions of Lifeline Program service, including service plans, and the compliance plan (if applicable).
All carriers previously designated to provision wireline service that subsequently are designated to provision wireless service must request a separate SAC.
Carriers who are designated as an ETC by the state must also provide USAC with a summary of their Lifeline Program compliance plan(s). The summary should include:
For more information about SAC requests, please contact us via email.
If a carrier has relinquished its ETC designation, send a copy of the relinquishment order to HC Orders within one week. If USAC does not receive a copy of the relinquishment order within one week, USAC will invoice the carrier for any support paid following the relinquishment.