Lifeline Program Home

Trainings & Outreach

Online Learning Library

These learning tools are designed to help you understand and manage the form filing process, FCC requirements, and other elements of the Lifeline Program. Tools include videos, recorded webinars, and interactive modules.

FCC Form 497

Recorded Webinar

Filing FCC Form 497 Webinar
15:22 minutes | August 2012
Information about payment on actuals, changes affecting the new FCC Form 497, and how to file FCC Form 497.

* Adobe Flash player required.

Slides and Transcript

Recorded Webinar

Filing FCC Form 497 Electronically Webinar
20:22 minutes | August 2012
Information about the officer certification requirement, creating and updating entitlements in E-File, and filing FCC Form 497 electronically.

* Adobe Flash player required.

Slides and Transcript

FCC Form 555

Recorded Webinar

Changes to FCC Form 555 Webinar
14:49 minutes | January 2014
Part I of the FCC Form 555 webinar with information about changes affecting the new FCC Form 555, used to annually recertify subscribers.

Slides
Webinar FAQs

Recorded Webinar

Filing FCC Form 555 Electronically Webinar
16:49 minutes | January 2014
Part II of the FCC Form 555 webinar with information for 497 Users and 497 Officers about filing the new FCC Form 555 electronically in E-File.

Slides
Online Filing FAQs

National Lifeline Accountability Database (NLAD)

Video

Logging In to NLAD
2:42 minutes | November 2013
This video walks a service provider through the process of logging into and out of NLAD.

Video

497 Officer: Creating NLAD Admin
3:39 minutes | November 2013
This video walks a service provider through the process of setting up an NLAD Admin account. You will learn what the 497 Officer needs to do to set up the account, and what data the NLAD Admin will inherit from the 497 Officer.

Video
NLAD Admin: Creating Subaccounts

7:47 minutes | November 2013
This video walks a service provider through the process of setting up multiple NLAD subaccounts. You will learn about the different types of subaccounts and will walk step-by-step through the process of setting up those accounts in NLAD.

Video

Subscriber Lookup
1:38 minutes | November 2013
This video walks a service provider through the process of locating a specific subscriber within NLAD.

Video
Updating a Subscriber

4:53 minutes | November 2013
This video walks a service provider through the process of updating a subscriber file in NLAD.

Video

Running Reports
4:03 minutes | November 2013
This video walks a service provider through the process of running a report in NLAD.

Video

Enrolling a Subscriber
7:26 minutes | October 2013
This video walks you through the process of entering subscriber data, the optional step to verify your data, and enrolling the subscriber in NLAD.

Video
De Enrolling a Subscriber
2:41 minutes | October 2013
This video walks a service provider through the process of de-enrolling a subscriber in NLAD.
Video

Uploading a Subscriber File
5:49 minutes | October 2013
This video walks a service provider through the process of uploading a subscriber file, using the CSV format NLAD Input Template, to NLAD for migration.

Video
Transferring a Subscriber Benefit
5:29 minutes | October 2013
This video walks a service provider through the process of transferring a subscriber benefit from one ETC to another.
Video

Submitting an Exception
5:18 minutes | November 2013
This video walks a service provider through the process of submitting an exception in NLAD.

Recorded Webinar

NLAD Webinar
54:32 minutes | June 2013
General information about NLAD including features, the project timeline, carrier participation, data scrubbing, and more.

* Adobe Flash player required.

Slides and Transcript

Recorded Webinar

Duplicate Resolution Webinar
26:49 minutes | April 2014
Information on identifying duplicate subscribers, notifications to subscribers, the carrier's responsibilities, and sample letters and reports.

Webinar Slides

Recorded Webinar

E-File User Entitlements to Set Up NLAD Accounts Webinar
22:26 minutes | March 2014
Explains the relationship between E-File and NLAD, and how to set entitlements in E-File to begin using NLAD.

Webinar Slides

NLAD Connectivity Workshop Series

Recorded Webinar

NLAD Connectivity Workshop I
3:08:05 minutes | August 2013
An overview of the migration plan, features, and more for the National Lifeline Accountability Database. Please note that content presented is subject to change.

Slides

Recorded Webinar

NLAD Connectivity Workshop II
1:52:03 minutes | September 2013
Additional review of the migration plan, CSV data format, access portal, and API. Please note that content presented is subject to change.

Slides

Recorded Webinar

NLAD Connectivity Workshop III
2:05:51 minutes | October 2013
New and updated information, answers to questions asked during prior workshops, and screen shorts of the NLAD Access Portal. Please note that content presented is subject to change.

Slides

Recorded Webinar

NLAD Connectivity Workshop IV
1:48:19 minutes | November 2013
A review of the NLAD migration process and timeline as well as a basic overview of the NLAD Access Portal (NAP). Please note that content presented is subject to change.

Slides

More Topics

webinar

Walkthrough of FCC Form 481 Webinar
56:06 minutes | March 2014
An overview of what's new in 2014, including filing requirements, how to file online, how to access E-File, and a walkthrough of form inputs and certifications.

Webinar Slides (updated after the webinar)

FAQs

webinar

E-File Roles and Responsibilities: Managing Entitlements Webinar
47:29 minutes | October 2013
Explaining the roles of Company Officers and General Contacts in establishing and managing authorized users, and authorized user roles for FCC Forms 498, 499, 497, 525, 472, 481, and RHC invoices, in E-File.

* Adobe Flash player required.

Webinar Slides, Webinar Demo

What do these icons mean?
Interactive Module

INTERACTIVE MODULE: Navigate through an interactive module to learn how to complete tasks integral to universal service programs. Requires Adobe Flash software.

Recorded Webinar

RECORDED WEBINAR: View a recorded webinar from start-to-finish.

Video

VIDEO: Watch a video and learn about a variety of topics from form filing tips to program process overviews and common concerns.