Lifeline

Trainings & Outreach

Online Learning Library

These learning tools are designed to help you understand and manage the form filing process, FCC requirements, and other elements of the Lifeline Program. Tools include videos, recorded webinars, and interactive modules.

National Lifeline Eligibility Verifier (National Verifier)

These webinars were intended to share information and gather feedback during the development and implementation of the National Verifier system. All information presented is preliminary and subject to change. For the most current information, please visit the National Verifier page.

National Verifier High-Level Overview
45:43 minutes | October 2017

System Navigation
47:25 minutes | November 2017

Checking Eligibility
76:06 minutes | November 2017

Submitting Documents
67:59 minutes | November 2017

Benefit Transfer and Recertification
Coming soon

Reverification Part 2
Coming soon

Generating and Interpreting Reports
Coming soon

Reverification, Part 1
69:59 minutes | October 2017

National Verifier Update
55:56 minutes | July 2017
National Verifier Update for Service Providers featured
53:50 minutes | November 2016
National Verifier Update for State & Federal Agencies
48:59 minutes | November 2016
National Verifier Update for Consumer Groups

42:18 minutes | November 2016

National Lifeline Accountability Database (NLAD)

Logging In to NLAD featured
1:22 minutes | August 2017

NLAD User Guide
0:33 minutes | August 2017

497 Officer: Creating NLAD Admin
1:41 minutes | August 2017

NLAD Admin: Creating Subaccounts

1:48 minutes | August 2017

Updating a Subscriber

1:25 minutes | August 2017

Running Reports
1:07 minutes | August 2017

Enrolling a Subscriber
1:56 minutes | August 2017

De-enrolling a Subscriber
1:07 minutes | August 2017
Uploading a Subscriber File
2:44 minutes | August 2017
Transferring a Subscriber Benefit
1:30 minutes | August 2017
Submitting an Exception
2:55 minutes | August 2017
E-File User Entitlements to Set Up NLAD Accounts Webinar
18:42 minutes | March 2014

More Topics

August Lifeline Program Webinar
42:18 minutes | August 2017

July Lifeline Program Update
50:14 minute | July 2017

June Lifeline Program Update
55:09 minutes | June 2017

May Lifeline Program Update
44:53 minute | May 2017

April Lifeline Program Update Webinar featured
58:34 minutes | April 2017

March Lifeline Program Update Webinar
58:46 minutes | March 2017

February Lifeline Program Update Webinar
40:34 minutes | February 2017

December Lifeline Program Update Webinar
29:46 minutes | December 2016

November Lifeline Program Update Webinar
55:30 minutes | November 2016

October Lifeline Program Update Webinar
58:07 minutes | October 2016
August Lifeline Program Update Webinar
58:20 minutes | August 2016
July Lifeline Program Update Webinar
53:34 minutes | July 2016
June Lifeline Program Update Webinar
56:30 minutes | June 2016
Lifeline Modernization Order Webinar
52:48 minutes | May 2016
Changes to FCC Form 481 in Program Year 2016 Webinar
54:41 minutes | May 2015
Walkthrough of FCC Form 481 Webinar
56:06 minutes | March 2014
E-File Roles and Responsibilities: Managing Entitlements Webinar
47:29 minutes | October 2013