Lifeline

Trainings & Outreach

Online Learning Library

These learning tools are designed to help you understand and manage the form filing process, FCC requirements, and other elements of the Lifeline Program. Tools include videos, recorded webinars, and interactive modules.

National Lifeline Eligibility Verifier (National Verifier)

These webinars were intended to share information and gather feedback during the development and implementation of the National Verifier system. All information presented is preliminary and subject to change. For the most current information, please visit the National Verifier page.

National Lifeline Accountability Database (NLAD)

Logging In to NLAD featured
2:16 minutes | March 2015

497 Officer: Creating NLAD Admin
3:44 minutes | November 2013

NLAD Admin: Creating Subaccounts

7:02 minutes | November 2013

Subscriber Lookup
1:37 minutes | November 2013

Updating a Subscriber

4:52 minutes | November 2013

Running Reports
4:03 minutes | November 2013

Enrolling a Subscriber
7:25 minutes | October 2013

De-Enrolling a Subscriber
2:40 minutes | October 2013
Uploading a Subscriber File
5:49 minutes | October 2013
Transferring a Subscriber Benefit
5:28 minutes | October 2013
Submitting an Exception
5:17 minutes | November 2013
E-File User Entitlements to Set Up NLAD Accounts Webinar
18:42 minutes | March 2014

More Topics

November Lifeline Program Update Webinar
55:30 minutes | November 2016

October Lifeline Program Update Webinar
58:07 minutes | October 2016

July Lifeline Program Update Webinar
53:34 minutes | July 2016

June Lifeline Program Update Webinar
56:30 minutes | June 2016

Lifeline Modernization Order Webinar
52:48 minutes | May 2016

Changes to FCC Form 481 in Program Year 2016 Webinar
54:41 minutes | May 2015

FCC Form 555 Webinar featured
39:25 minutes | December 2014
Walkthrough of FCC Form 481 Webinar
56:06 minutes | March 2014
E-File Roles and Responsibilities: Managing Entitlements Webinar
47:29 minutes | October 2013