Beginning December 2, 2016, new Lifeline subscribers are required to remain with their service provider for a minimum of 60 days for voice and 12 months for broadband services. Bundled service offerings where both voice and broadband meet the minimum service standards will be subject to the default 12-month port freeze.
At the end of a subscriber's port freeze, the subscriber may continue receiving the Lifeline benefit on a month-to-month basis or transfer to another provider.
If the subscriber chooses to switch carriers, a new benefit port freeze period will begin with the new carrier.
For Lifeline voice subscribers, the port freeze is 60 days and begins on the current service initiation date in NLAD. For example, a subscriber with a service initiation date of November 1, 2016 will have a voice port freeze end date of December 30, 2016.
For new Lifeline broadband subscribers, the port freeze is 12 months and begins on the service initiation date in NLAD. For example, a subscriber with a service initiation date of December 2, 2016 will have a broadband port freeze end date of December 1, 2017.
Port Freeze Exceptions in NLAD:
In limited situations, subscribers may be exempt from their port freeze period and transfer their Lifeline benefit to a different provider (click here for more information). To address these unique situations in NLAD, exception codes (outlined below) will be included as part of the existing NLAD exception management process.
NLAD Exception Codes: