Lifeline

Trainings & Outreach

LI Program News - 1st Quarter 2016

1st Quarter 2016

In this issue...

Program Happenings   |   Deadlines  |   Did You Know?

Program Happenings

Lifeline Program Rule Changes 

On January 15, the FCC released a Public Notice (DA 16-56) announcing OMB approval for several rule changes from the 2015 Lifeline Reform Order. The rule changes will be posted in the Federal Register on or after February 4, 2016.
 
The following rule change becomes immediately effective once published in the Federal Register:
The following rule changes become effective 180 days from their publication in the Federal Register:
  • Resale of Lifeline [referenced in Public Notice (DA 16-56) as "Updating the definition of eligible telecommunications carriers, direct service, and Lifeline" (47 CFR Sections 54.403, 54.400, 54.401)] 
The remaining items in the Public Notice require no action by carriers. 
 
Once the rules are published in the Federal Register, USAC will provide an update with the exact effective dates for each rule change. 
 
In addition, on February 2, 2016, the FCC released Order (DA 16-117) extending the transition period for the updated Oklahoma Tribal Map until June 8, 2016.
 
For more information regarding these rule changes, please visit USAC's 2015 Lifeline Reform Order Q&A web page.

Did You Know

Tips for Troubleshooting NLAD Account Management Issues

If you're having problems logging in to NLAD, please review Account Management Issues for more information regarding passwords, security, and lock outs.  If you have any additional questions, please contact NLADsupport@usac.org for assistance.

 

Questions and Feedback

The Lifeline Program team is here to help you! Visit the Contact Us page and let us know how we can help you.

An 80% Increase in Recertified Subscribers

USAC recently completed the annual recertification process for the carriers that elected USAC to recertify subscribers on their behalf. Improved subscriber outreach and process improvements helped bring an over 80% increase in the rate of subscriber recertification success compared to the previous year. Carriers may learn more about having USAC conduct the annual recertification process on their behalf on our Recertification Election Option web page. 

Update to NLAD Dispute Resolution Code T17

Effective December 16, 2015, carriers may now use code T17 in NLAD for TPIV dispute resolutions when they receive confirmation of a subscriber's identity from a state's eligibility database or administrator which confirms the subscriber's date of birth,  and/or the last four digits of their Social Security number (SSN4), or their Tribal ID. This update allows carriers to validate specific TPIV error messages such as SSN4 specific errors, date of birth specific errors, or for instances where both the SSN4 and date of birth must be confirmed, as applicable, for the TPIV dispute request.
 
For more information, visit the Third Party Identity Verification (TPIV) Failure Resolution web page. 

Deadlines

Reminder: FCC Form 555 Past Due!  

The FCC Form 555 was due Monday, February 1, 2016. We highly recommends that carriers who have not yet filed to use E-File, our online filing system, to submit your form ASAP. 
 
Use the online filing user guide to walk you through the filing process step-by-step. For more information, visit the Recertify Subscribers page.

Reminder: Submit FCC Form 497 Online Using E-File

Carriers are encouraged to file their FCC Form 497 online using USAC's E-File portal. You can find instructions on how to submit your form using E-File on the Forms page. Please contact the 497 Support Team with questions or if you require additional assistance. 

Rule Reminder

    Section 54.405(b): Carrier obligation to offer Lifeline
    All eligible telecommunications carriers must:
    (b) Publicize the availability of Lifeline service in a manner reasonably designed to reach those         likely to qualify for the service.
 
While the Internet is a valuable tool to reach potential Lifeline Program subscribers, it is important to be aware that the Internet cannot be relied upon as a carrier's sole or even primary means of Lifeline Program/Link-Up outreach. The FCC has clarified that advertising by Internet-only is not a sufficient means of advertising the Lifeline Program because not all prospective subscribers have access to the Internet.
 
Additional methods of advertisement include in-store print media, direct mail, and event marketing that reach potential subscribers in their service area.

 

 

Lifeline Program

Newsletter

1Q 2016

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