Service providers are responsible for confirming that their Lifeline subscribers meet the program's eligibility standards. Many states have created databases or processes to help service providers determine eligibility.
On December 2, 2016, the federal Lifeline Program's qualifying eligibility programs are changing.
This means service providers must confirm that the state-managed database or process they have been using to verify subscriber eligibility reflects the updated Lifeline eligibility standards. A number of states have informed USAC and the FCC that their databases or processes will not align with the Lifeline Program's new eligibility criteria on December 2, 2016, and several have filed for waivers from the FCC requesting more time to update their databases and processes.
Beginning on December 2, service providers must confirm that any state database or process they use to check federal Lifeline subscriber eligibility reflects the streamlined eligibility criteria OR that the state has an FCC approved waiver granting additional time. Otherwise the service provider must verify federal Lifeline eligibility in a different manner (such as a manual review of all consumer documentation) for subscribers in that state.
Visit our website to learn the status of state databases and processes, based on the information states have shared with USAC as of November 23, 2016.