A3:Existing E-File users should see the FCC Form 497 online form on his or her information center. Contact your Company Officer or General Contact to modify your entitlements if you do not see the FCC Form 497.
Officers and General Contacts should contact (888) 641-8722 and select the appropriate prompts to reach customer operations. Customer operations can help identify problems with your FCC Form 498 account. New users will need the Company Officer or General Contact to set up the appropriate entitlements.
A4: Close your web browser and open a new browser. Cut and paste https://forms.universalservice.org/usaclogin/login.asp into the address bar.
A5: Only the Company Officer or General Contact listed on the FCC Form 498 can request a new password. Call the Customer Operations Department at (888) 641-8722 and select the appropriate prompts to reset your password over the phone.
A6: No. All new companies must submit their first FCC Form 497 by mail, fax, or email.
A7: Yes. Carriers can revise any form that was submitted offline as long as it falls within the current administrative window. For example, you can use the online FCC Form 497 to submit original or revised forms for 2008 and 2009 data months.
A8: No. Only modify the data you wish to change. You will need to re-certify the form.
A9: You will not lose your data if you received a "save successful" message after you clicked "Save."
A10: You will not lose your data if you received a "Form 497 certified successfully" message after you clicked "certify."
A12: No. With the exception of revisions, please provide only one FCC Form 497 per data month, either offline or online, to USAC.
A13: Yes. You can use the bulk upload feature to upload multiple FCC Forms 497, however, you will need to certify each form individually.