Lifeline

FCC Form 497 FAQs: General Questions

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Q1: I need help using the form, are there instructions available?

A1: Yes. The most recent instructions are available on the Forms page.

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Q2: How often are the instructions updated?

A2: We update instructions and FAQs on an as-needed basis. Please refer to the instructions posted on the Forms page for the most accurate information.

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Q3: How do I know if I have access to the online FCC Form 497?

A3:Existing E-File users should see the FCC Form 497 online form on his or her information center. Contact your Company Officer or General Contact to modify your entitlements if you do not see the FCC Form 497.

Officers and General Contacts should contact (888) 641-8722 and select the appropriate prompts to reach customer operations. Customer operations can help identify problems with your FCC Form 498 account. New users will need the Company Officer or General Contact to set up the appropriate entitlements.

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Q5: I don't remember my password. How can I get a new one?

A5: Only the Company Officer or General Contact listed on the FCC Form 498 can request a new password. Call the Customer Operations Department at (888) 641-8722 and select the appropriate prompts to reset your password over the phone.

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Q6: Can I submit an online FCC Form 497 for a new ETC or new service area (study area)?

A6: No. All new companies must submit their first FCC Form 497 by mail, fax, or email.

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Q7: Can I revise forms originally submitted offline?

A7: Yes. Carriers can revise any form that was submitted offline as long as it falls within the current administrative window. For example, you can use the online FCC Form 497 to submit original or revised forms for 2008 and 2009 data months.

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Q8: Do I need to re-enter all the data for a revised FCC Form 497?

A8: No. Only modify the data you wish to change. You will need to re-certify the form.

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Q11: I successfully certified my data. Will I receive a confirmation email?
A11: No. You will receive a message on your screen that states: "Form 497 certified successfully." You may save a copy of this screen for your records.

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Q12: I successfully certified my data. Should I send a paper copy to USAC as well?

A12: No. With the exception of revisions, please provide only one FCC Form 497 per data month, either offline or online, to USAC.

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Q13: Can I enter more than one FCC Form 497 at a time?

A13: Yes. You can use the bulk upload feature to upload multiple FCC Forms 497, however, you will need to certify each form individually.

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Q14: How do I get a bulk upload template?

A14: You can contact the Lifeline Program team for a template. Please include the applicable 498 IDs (formerly known as SPINs) and SACs.

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Q15: How should I save my bulk upload template?

A15: Templates should be saved as .xls files (EXCEL 97-2003). Other formats, including .xlsx (EXCEL 2007), will not upload.

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