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12/8/2016USAC Call Centers Closing at 12:30 PM on Monday, December 12 - E-rate CSB will Remain Open


USAC's Customer Operations (888) 641-8722 and RHC Help Desk (800) 453-1546 call centers will close at 12:30 PM on Monday, December 12, 2016. Neither customer service group will be available to recieve calls or emails . We will reopen at 9:00 AM on Tuesday, December 13, 2016. Please note that this outage does not affect the E-rate Program’s Client Service Bureau (CSB).

12/8/2016USAC Call Centers Closing at 12:30 PM on Monday, December 12 - E-rate CSB will Remain Open


USAC's Customer Operations (888) 641-8722 and RHC Help Desk (800) 453-1546 call centers will close at 12:30 PM on Monday, December 12, 2016. Neither customer service group will be available to recieve calls or emails . We will reopen at 9:00 AM on Tuesday, December 13, 2016. Please note that this outage does not affect the E-rate Program’s Client Service Bureau (CSB).

11/17/2016High Cost Program ETCs Required to Offer Lifeline Broadband Starting December 2


Beginning December 2, 2016, recipients of High Cost Program support will be obligated to offer Lifeline broadband service as outlined in the 2016 Lifeline Modernization Order.

Most Providers Must Offer Lifeline-Supported Broadband Starting December 2 
Service providers that receive high-cost support through the Universal Service Fund and commercially offer service that meets the Lifeline minimum service standards are required to offer Lifeline-supported broadband internet access service (BIAS) starting on December 2, 2016. This change is part of the FCC's 2016 Lifeline Modernization order.

Once you begin offering Lifeline-supported broadband service to customers in your area, file FCC Form 497 to receive reimbursement. Please ensure the Lifeline blocks of FCC Form 498 (blocks 7&8) are completed and submit a Lifeline SAC Request Update before submitting FCC Form 497. Visit USAC's website to learn more.

Details about Broadband Obligations
A recipient of high-cost support is required to offer Lifeline BIAS starting December 2, 2016, if it:

  • Is commercially providing broadband consistent with its obligations set forth in the Commission's high-cost rules and the Lifeline minimum service standards; or
  • Has deployed a network capable of delivering service that meets the Lifeline minimum service standards, and commercially offers such service pursuant to its high-cost obligations.

An ETC is that receives high-cost support is not required to offer Lifeline BIAS if it meets one of these conditions and files for forbearance:

  • Receives frozen high-cost support;
  • Does not receive high-cost support in the specific census block;
  • Does not commercially offer a broadband service in the census block that meets the minimum service standards of the Lifeline program pursuant to its high-cost obligations;
  • Has not yet deployed a broadband network consistent with its high-cost public interest obligation to offer broadband (in this case, it does not have an obligation to provide Lifeline broadband service until it deploys a broadband network and is commercially offering service to that area).

About the Lifeline Program
The federal Lifeline Program provides a monthly benefit of $9.25 ($34.25 for subscribers living on Tribal lands) to help eligible low income consumers access phone and, beginning in December 2016, broadband service. The benefit is paid directly to service providers who then pass the cost reduction along to subscribers.

11/2/2016E-File Password Reset Requests


On Saturday, October 29, 2016, we upgraded our E-File login platform to provide identity management, single sign-on, and mobility management for our applications.  As a result of this action, online password reset requests will result in an email to the user with further instructions for changing their password.  It may take up to 10 minutes for this email to be delivered to you.  We apologize for any inconvenience.

10/25/2016FCC Releases Deployment Obligations for A-CAM and CAF-BLS


On October 20, 2016, the FCC released a Public Notice (DA 16-1207) announcing the posting of information comparing the defined deployment obligations that would apply to rate-of-return carriers electing model-based support versus the defined deployment obligations for rate-of-return carriers remaining on the reformed legacy universal service mechanisms (including Connect America Fund-Broadband Loop Support, or CAF-BLS). The Public Notice includes a link to the deployment details.

10/24/2016Rate-of-Return Page Now Available on USAC Website


USAC has created a new webpage to serve as a resource for carriers navigating the Rate of Return reform order released by the FCC in late March.

Visit the page now: USAC Rate-of-Return Reform Order Webpage

The site contains links to important information about financial calculations and deployment obligations to help carriers decide whether to elect the new Alternative Connect America Model (A-CAM) support mechanism created by the order, or remain with a modified version of legacy support mechanisms with Connect America Fund Broadband Loop Support (CAF-BLS) and High Cost Loop Support (HCLS).

The site also includes links to FCC Webinars, answers to stakeholder questions and key dates.

Carriers interested in receiving the new A-CAM support must notify the FCC by email by Tuesday, November 1, 2016. No action is required for carriers that wish to continue to receive support from the reformed legacy mechanisms.

10/10/2016Broadband Loop Support Buildout Requirement Schedule Now Available


Deployment Obligations for Rate-of-Return Carriers
On October 6, 2016, the FCC released a Public Notice (DA 16-1141) announcing the availability of information regarding the mandatory deployment obligations that will apply to rate-of-return carriers who remain on legacy universal service support mechanisms. 

This information is now posted on USAC’s website on the High Cost Program Search Tools page. 

Tariff Procedures Order Released
Also on October 6, 2016, the FCC released the Tariff Procedures Order (DA 16-1145). It establishes procedures for the filing of access charge tariffs and Tariff Review Plans (TRPs) for incumbent local exchange carriers (LECs) subject to rate-of-return regulation (rate-of-return LECs) electing to offer broadband-only loop service beginning January 3, 2017.

10/7/2016Rate-of-Return Order Q&A Webinar Recording, Q&A Now Available!


Thanks to the many carriers who joined us on October 6 for the webinar, "Rate-of-Return Reform Order Q&A."

A recording of the event is now available in the High Cost Program online learning library, along with the presentation slide deck and selected written Q&A

10/7/2016ACAM Transition Support Amounts Now Available


As outlined in the Rate of Return Reform Order (released March 30, 2016), USAC has posted to its website the ACAM transition support for carriers whose ACAM support is less than what they receive under legacy support.

Visit the High Cost Search Tools page to view the details of transition support amounts.

10/5/2016Capital Investment Allowance Worksheet Now Available


As directed in the Rate of Return Reform Order (released March 30, 2016), USAC has posted to its website resources to aid rate-of-return carriers in determining their capital investment allowance (CIA). Visit the High Cost Search Tools page to view the illustrative CIA results, the CIA worksheet, and documentation of the calculation methodology.

About the Rate-of-Return Capital Investment Allowance
The CIA sets a maximum for capital investment expenses that a rate-of-return carrier may include for purposes of calculating High Cost Loop Support (HCLS) and Connect America Fund Broadband Loop Support (CAF BLS). As adopted in the Rate-of-Return Reform Order, the CIA will first apply to investment made in 2017.  

Calculate Your Investment Allowance
The CIA Resources provide illustrative results showing a carrier’s allowance, had CIA had been applied to its 2015 investment, and a worksheet that allows carriers to calculate the CIA based on their own inputs. In addition, documentation of the CIA methodology is available to accompany the illustrative results and template. 

9/28/2016Webinar Invitation: Rate-of-Return Order Q&A with the FCC


Join the FCC Wireline Competition Bureau Staff and USAC for a webinar on October 6 to discuss the status of implementation of the 2016 Rate-of-Return Reform Order.

Rate-of-Return Reform Order Q&A
The session will begin with a short presentation, but most of the time will be dedicated to Q&A with the FCC. The agenda includes:

  • Status of the implementation of the Rate-of-Return Reform Order (released March 30, 2016)
  • Questions submitted in advance (submit yours using the "Questions and Comments" section of the registration form)
  • Open Q&A

Register Now: 2016 Rate-of-Return Order Q&A
Thursday, October 6, 2016 at 1:00 PM ET

Carriers are encouraged to submit questions in advance using the "Questions and Comments" section of the registration form. 

This session will be recorded and posted to USAC's Online Learning Library for later viewing. A recording of the Rate-of-Return Reform Order webinar presented in April 2016 is also available on that page, along with the slide deck and Q&A.

If you have any questions about the event, please contact HC Questions.

9/28/2016Webinar on October 6: Rate-of-Return Reform Order Q&A


Join the FCC and USAC for a webinar on October 6 to discuss the status of implementation of the 2016 Rate-of-Return Order. The session will include a short presentation, followed by an open Q&A. Carriers are encouraged to submit their questions in advance using the "Questions and Comments" section of the registration form.

The session will be recorded and available for later viewing in the Online Learning Library

9/26/2016September 2016 HC Reporter Issued


The September 2016 HC Reporter is now available. Subscribe to it and receive it each week in your inbox.

9/21/2016File Forecasted Cost and Revenue Data by October 1


The FCC issued a Public Notice (DA-16-1052) announcing that to implement Connect America Fund Broadband Loop Support. All carriers are required to file (with USAC) forecasted cost and revenue data for the first six months of 2017 by October 1, 2016.

The forecasted cost and revenue data associated with consumer broadband-only loops, in addition to the previously collected common line data, will be collected on a revised version of FCC Form 508.

The updated FCC Forms 507, 508 and 509 and their instructions can now be accessed on the High Cost Program Forms page.

9/14/2016Section 54.314 Certification Due October 1


State commissions and carriers receiving High Cost Program support must submit the Section 54.314 Certification to USAC and the FCC by October 1, 2016, to fulfill the annual certification requirements pursuant to 47 CFR Section 54.314.

  • State commissions: Must certify all carriers under their jurisdiction who receive High Cost Program support, including carriers who receive Mobility Fund support.
  • Carriers who self-certify: ETCs not subject to state jurisdiction, including carriers who receive Mobility Fund support, also must submit the Section 54.314 Certification.

Since October 1 falls on a Saturday this year, submissions received by Monday, October 3, 2016 will be considered timely.

How to File
Submit the certification to USAC and the FCC by October 1. Log in to E-File to certify online; certifications can also be submitted to USAC via email or U.S. mail.

Section 54.314 Certification Resources
More information about the Section 54.314 Certification is available at the bottom of the High Cost Program Forms page. Resources available include frequently asked questions (FAQs), filing guides, sample letters, and the Section 54.314 Online Video Series.

9/12/2016OpEx Limit Worksheet Now Available


In the Rate of Return Reform Order (released March 30, 2016), the Federal Communications Commission (FCC) adopted limits on operating expenses (OpEx) eligible for support under the High Cost Loop Support (HCLS) and Connect America Fund Broadband Loop Support (CAF-BLS) support mechanisms. We recently notified carriers subject to the limits beginning in January 2017 via email.

An Operating Expense Limitation Worksheet (.xls) that contains the FCC's OpEx limitation formula that will be used for HCLS and CAF-BLS (formerly ICLS) payments beginning in January 2017, as well as Notes on FCC OpEx Limits are now available on USAC's High Cost Program Search Tools page.

The worksheet allows carriers settling on a cost basis to calculate potential OpEx adjustments by entering expense data for any 12-month data period to be evaluated.

Average schedule companies can use the worksheet to see their maximum allowable OpEx, but any potential cost adjustments will be calculated through the average schedule formulas similar to the existing corporate operations expense limits.

9/9/2016Update about OpEx limits under HCLS and CAF-BLS mechanisms


In the Rate of Return Reform Order (released March 30, 2016), the Federal Communications Commission (FCC) adopted limits on operating expenses (OpEx) eligible for support under the HCLS and CAF-BLS High Cost Program support mechanisms.

USAC has completed the determination of OpEx limits on a carrier basis. If your carrier is affected, you should have received an email with details about your OpEx limits.

Need help? Contact us

8/19/2016August 2016 HC Reporter Issued


The August 2016 HC Reporter is now available. Subscribe to it and receive it each week in your inbox.

8/17/2016Preliminary Eligible Census Blocks for CAF Phase II Auction Available


On August 10, 2016, the FCC released a Public Notice announcing a preliminary list and map of census blocks that have been deemed initially eligible for the Connect America Fund (CAF) Phase II auction. The list  and the map are on the FCC website. Notifications of additional coverage data are due by August 31, 2016.

FCC Issues Compliance Guide for RoR USF Obligations, Reporting
On August 11, 2016, the FCC issued a Small Entity Compliance Guide describing the service and reporting obligations for rate-of-return (RoR) carriers that voluntarily elect, on a state-level basis, to receive CAF A-CAM model-based support or that choose to remain on legacy mechanisms. The guide details various performance, deployment, and reporting obligations for all RoR carriers receiving High Cost Program support, including speed, latency, data usage, buildout, reporting, certification, recordkeeping, interconnection, and pricing.

FCC Releases Minor Corrections to A-CAM
On August 15, 2016, the FCC released a Public Notice with minor changes to the reports showing the model-based Connect America Fund support amounts offered to rate-of-return carriers originally released on August 3, 2016. Specifically, the report now includes a revised support amount for Fremont Telecom and corrections to the short names previously assigned to seven study areas. No other changes were made and all other companies’ support amounts remain the same.