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Participation in the Payment Quality Assurance (PQA) Program is required as a condition of receiving universal service support. When selected, High Cost beneficiaries have 10 business days from the date of the first notification letter to gather and submit the materials requested for carrying out the payment assessment. The time required to produce documents will vary, depending on the volume, complexity, and accessibility of documents requested. In most cases, it should take hours, not days of participants' staff time.
PQA processors are available by phone to assist participants with understanding and fulfilling program requirements. A unique case number, assigned by USAC, is also included in the letter for you to associate all documents and communications related to the assessment.