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10/9/2017FCC Releases Hurricane Relief Order

On October 6, 2017, the Federal Communications Commission (FCC) issued an order to assist Universal Service Fund (USF) participants who have been affected by Hurricanes Harvey, Irma and Maria.

The order waives certain rules and deadlines for E-rate, Rural Health Care (RHC), and Lifeline and USF contributors located in affected areas.

You can find more information here

9/29/2017** New Feature! ** View Issue Emails Online

USAC analysts routinely will review submitted FCC Forms 499 to ensure that revenues are reported accurately.  On occasion, they have questions regarding revenues reported on these forms.  Issue emails will be sent, and the Form 499 status will be changed to ‘Issue-Carrier Response Required’.           

E-File users can now view all issue emails sent from E-File, online.

In the past, users only had the option of searching through their emails to find these issue notifications.  With this new feature, E-file users can now find the emails by using this search feature in E-File.

View this quick video to learn more about this new feature!

9/29/2017** New Feature! ** Online Invoice Viewing

USAC recently added the feature allowing Contributors to view an online invoice summary online.

View the following quick video to learn how to access this new feature.


9/28/2017RESOLVED - USAC Phone System Outage

RESOLVED - USAC is currently experiencing a phone system outage affecting our Customer Operations (Contributors, Lifeline, and High Cost) call center, the Rural Health Care Help Desk, and employee phones. We are working to resolve this issue as soon as possible. Please visit our Email USAC page to contact us. 

This outage does not affect the E-rate Program's Client Service Bureau (CSB). We apologize for any inconvenience.

9/15/2017FCC Announces Fourth Quarter 2017 Contribution Factor Increase to 18.8 Percent

The Federal Communications Commission released a Public Notice (DA17-884) announcing that the proposed universal service contribution factor for the fourth quarter (October-December) of 2017 will be 0.188 or 18.8 percent.

9/13/2017E-File Outage Due to System Maintenance: Tuesday, September 19

USAC's E-File system, will be unavailable Tuesday, September 19, from 8:00-10:00 PM ET, for system maintenance. Online forms will not be accessible for contributors, service providers, or participants in the High Cost, Lifeline, Rural Health Care, and Schools and Libraries programs. During this time, users may be unable to file, certify, and search for certain forms online. We apologize for any inconvenience.

9/13/2017FCC Requests Comments on FCC Form 499-A and 499-Q by October 23, 2017

The Federal Communications Commission published a Notice in the Federal Register on August 23, 2017, seeking Paperwork Reduction Act comments on information collections relating to Telecommunications Reporting Worksheets and Related Collections, FCC Forms 499–A and 499–Q.

The general public is invited to comment on the information collection required in the FCC Form 499-A and/or the Form 499-Q.

These forms are requirements for contributors to the Federal Universal Service Fund, Telecommunications Relay Service Fund, and Numbering Administration to file a Telecommunications Reporting Worksheet on an annual basis (Form 499–A) and/or on a quarterly basis (Form 499–Q). 

Please visit the Federal Register website, to read the full notice or submit formal comments.

Comments are due by October 23, 2017.

7/18/2017Report Revenues on FCC Form 499-Q by August 1, 2017

All telecommunications carriers and all interconnected VoIP providers that are not de minimis must file the 3rd Quarter FCC Form 499-Q with USAC by August 1, 2017.The FCC Form 499-Q is used to collect carrier revenue information and to determine the carrier's universal service contribution obligation for the upcoming quarter.

Contributors with access to the Internet must submit their FCC Form 499-Q using E-File.  

Revenue data you will provide on the August FCC Form 499-Q: 
- Actual billed revenue from April 1-June 30, 2017 on lines 115-118
- Projected billed and collected revenue from October 1-December 31, 2017 on lines 119-120 

August FCC Form 499-Q revision deadline: September 14, 2017 

Resulting USAC invoices: Invoices issued in October, November, December 2017* 
Payments due in November 2017, December 2017, and January 2018 

*Based on the October 1-December 31, 2017 projected revenue reported  

If you have questions about the revenue you are reporting on your form, or the dates listed here, call USAC's Customer Operations team at (888) 641-8722.

7/5/2017Online Invoice Summaries Now Available for Contributors

Contributors can now view their invoice information online and receive email notifications when they become available.

Previously, contributors were only able to receive their invoices as paper copies. They now have the option to view the first page, also known as the summary page, of their invoice online. They can also opt-in to receive email notifications when invoice summaries become available online.  

Read the Online Invoices Tip Sheet to find out how to access online invoicing summaries and opt-in to email notifications.