On October 6, 2017, the Federal Communications Commission (FCC) issued an order to assist Universal Service Fund (USF) participants who have been affected by Hurricanes Harvey, Irma and Maria.
The order waives certain rules and deadlines for E-rate, Rural Health Care (RHC), and Lifeline and USF contributors located in affected areas.
You can find more information here.
USAC analysts routinely will review submitted FCC Forms 499 to ensure that revenues are reported accurately. On occasion, they have questions regarding revenues reported on these forms. Issue emails will be sent, and the Form 499 status will be changed to ‘Issue-Carrier Response Required’.
E-File users can now view all issue emails sent from E-File, online.
In the past, users only had the option of searching through their emails to find these issue notifications. With this new feature, E-file users can now find the emails by using this search feature in E-File.
View this quick video to learn more about this new feature!
USAC recently added the feature allowing Contributors to view an online invoice summary online.
View the following quick video to learn how to access this new feature.
RESOLVED - USAC is currently experiencing a phone system outage affecting our Customer Operations (Contributors, Lifeline, and High Cost) call center, the Rural Health Care Help Desk, and employee phones. We are working to resolve this issue as soon as possible. Please visit our Email USAC page to contact us.
This outage does not affect the E-rate Program's Client Service Bureau (CSB). We apologize for any inconvenience.
The Federal Communications Commission published a Notice in the Federal Register on August 23, 2017, seeking Paperwork Reduction Act comments on information collections relating to Telecommunications Reporting Worksheets and Related Collections, FCC Forms 499–A and 499–Q.
The general public is invited to comment on the information collection required in the FCC Form 499-A and/or the Form 499-Q.
These forms are requirements for contributors to the Federal Universal Service Fund, Telecommunications Relay Service Fund, and Numbering Administration to file a Telecommunications Reporting Worksheet on an annual basis (Form 499–A) and/or on a quarterly basis (Form 499–Q).
Please visit the Federal Register website, to read the full notice or submit formal comments.
Comments are due by October 23, 2017.
If you have questions about the revenue you are reporting on your form, or the dates listed here, call USAC's Customer Operations team at (888) 641-8722.