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Billing Disputes

Do you have a question or dispute regarding your USAC invoice? Email Customer Operations for assistance. They can provide invoice explanations and information on the steps to address continued disputes.

USAC has a pay-and-dispute procedure for resolving billing and collection issues. Please keep in mind that the invoice is due in full by the due date and that late payment fees will not be reversed unless USAC has made an error. In the case of a USAC billing error, USAC will correct the error and reverse any associated late payment fees and penalties.

Please note that if your name is not listed on the current FCC Form 499-Q, FCC Form 499-A, or current invoice, USAC cannot provide you confidential information regarding a contributor invoice, but can provide general information regarding billing matters. You will receive a response via email within 24 hours of the time the request is received by USAC.