USF Billing, Collections, and Disbursements new e-mail address

The USF Billing, Collections, and Disbursements customer service e-mail address has changed. Please discontinue use of eusac@us.pwcglobal.com. To continue to provide service without any delays in processing your requests, please make note of our new e-mail address, customerservice@bcd.universalservice.org.

Credit Balance Refunds Processing Update

USAC will be issuing credit balance refunds on Monday 11/25 in the form of a check. If your company will be receiving a credit balance refund, there is a line item on your November 2002 invoice labeled "Credit Balance Refund." This line item represents the amount of the check you will receive. Credit balance refunds were calculated by applying any anticipated November 2002 and December 2002 Support Mechanism Charges and Adjustments to the October 2002 invoice balance. Contributors whose accounts resulted in a credit balance using the above process were eligible for credit balance refunds this month. In February 2002, credit balance refunds will be issued to contributors with a credit balance as of December 2002. Credit balance refund checks will be mailed to the most recent address submitted with the latest 499Q filing or the address listed on the November 2002 invoice.

Credit Balance Refund Checks

Credit balance refund checks for eligible contributors will be issued during the same period as the November 2002 invoices which will be no later than November, 25, 2002..

Informational Notice Regarding October 2002 USF Invoices

Please note a clarification regarding a date reference on all October 2002 USF Invoices which were mailed on October 22, 2002.

The "Form 499Q Data" section in the lower left corner of your invoice contains information on the current FCC Contribution Factor and the 499Q that was used in determining current charges. This quarter's charges were calculated using the 499Q Form that was due to USAC on August 1, 2002, not May 1, 2002 as stated on the October invoice.

Web Site Down for Maintenance (10/4/02)

We will be performing routine maintenance on our equipment starting Sunday, October 6 at 12:01AM, EDT. During this time, users will be unable to visit the Rural Health Care and Schools an Libraries area of the web site. We are expecting normal service to be returned October 7 at 7:00 a.m., EDT. We apologize for any inconvenience this may cause and look forward to serving you.

Disbursement Status Via an Online Request Form

You can now submit a request for the status of a disbursement or a duplicate remittance statement online.
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August 2002 Billing and Disbursement Newsletter

Read the most recent B&D newsletter for important billing and disbursement information. This newsletter includes information about the customer contact center hours, new bank information, and 499 filing dates. Note: You must have Adobe Acrobat Reader installed on your machine to view the newsletter.

Frequently Asked Questions about the FCC FORM 498 Updated (8/26/02)
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Circularity Deduction for Carriers

The circularity deduction for a given quarter's revenue data will be calculated by summing the contributor's payments and disbursement credits applied during that quarter and then subtracting out any late filing fees and late payment fees applied to the contributor's account in that quarter.
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499 A/Q True-Up for Carriers

Each year carriers are required to submit a Form 499A documenting revenues for the prior year. Revenue data from this filing will be used to true-up revenue data submitted in the prior year's four Form 499Qs. Based on the true-up, USAC will adjust previous quarters' support mechanism billings accordingly on subsequent invoice statements.
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FCC Form 499 Processing / Revisions / Monthly Invoices

Carriers who file Form 499 revenue data should be aware of the following issues when sending in Form 499 revisions and the reflection of those revisions on their monthly invoices.
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Please read the latest B&D newsletter (PDF format, 356kb). View the newsletter

USAC releases new format for BEAR checks to Service Providers

As of April 22, 2002, BEAR check will now have the date that the BEAR invoice was approved on the stub portion of the check. This will allow you to match dates with your BEAR remittance and BEAR approval letter. Go to Sample BEAR documents [PDF document, 127kb].

Billing Address Changes

USAC Billing and Disbursement does not accept address changes on your payment coupons. To provide better service, we have determined that your billing address change is best updated with the Form 499.
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Holiday Announcement

The following USAC Customer Support Centers will be closed on Monday, February 18, 2002 in observance of President's Day:

• Rural Health Care Customer Service Center

The Customer Service Centers will resume normal operations on Tuesday, February 19, 2002.