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USAC's Latest News Archive gives you access to all announcements related to the universal service programs as they were made throughout the years.

8/19/2016August 2016 HC Reporter Issued


The August 2016 HC Reporter is now available. Subscribe to it and receive it each week in your inbox.

8/19/2016News Brief Issued


The 08/19/2016 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/18/2016NLAD Outage Due to System Maintenance: August 20


The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance on Saturday, August 20 from 2:00-6:00 AM ET.

The NLAD pre-production and production environments will not be available for use during this time.

For a full calendar of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website.

8/18/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, August 21


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, August 21 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

8/17/2016Preliminary Eligible Census Blocks for CAF Phase II Auction Available


On August 10, 2016, the FCC released a Public Notice announcing a preliminary list and map of census blocks that have been deemed initially eligible for the Connect America Fund (CAF) Phase II auction. The list  and the map are on the FCC website. Notifications of additional coverage data are due by August 31, 2016.

FCC Issues Compliance Guide for RoR USF Obligations, Reporting
On August 11, 2016, the FCC issued a Small Entity Compliance Guide describing the service and reporting obligations for rate-of-return (RoR) carriers that voluntarily elect, on a state-level basis, to receive CAF A-CAM model-based support or that choose to remain on legacy mechanisms. The guide details various performance, deployment, and reporting obligations for all RoR carriers receiving High Cost Program support, including speed, latency, data usage, buildout, reporting, certification, recordkeeping, interconnection, and pricing.

FCC Releases Minor Corrections to A-CAM
On August 15, 2016, the FCC released a Public Notice with minor changes to the reports showing the model-based Connect America Fund support amounts offered to rate-of-return carriers originally released on August 3, 2016. Specifically, the report now includes a revised support amount for Fremont Telecom and corrections to the short names previously assigned to seven study areas. No other changes were made and all other companies’ support amounts remain the same. 

8/12/2016Weekly Service Provider Webinars Begin August 16


Beginning August 16, 2016, USAC will host weekly webinars for service providers each Tuesday from noon to 1:00 PM ET.

These webinars replace the weekly Tuesday conference calls (currently held from noon to 1:00 PM ET) and the monthly webinars (currently held on the first Wednesday of the month from 3:00 to 4:00 PM ET).

All service providers are invited to attend the weekly Tuesday webinars, which will cover E-rate Program updates and information relevant to service providers. Registration each week is complimentary, and required. We look forward to having you join us!

How to Register for a Webinar 
Visit the Service Provider Webinar page on our website, or use the link in your reminder/agenda email to register. You must register separately for each week’s webinar. Doing so will allow you to submit questions and receive the agenda in advance. If you don't have a question to submit in advance, you can simply register at the time that you log in and view the agenda at that time.

After you register, you will receive a confirmation email with information about joining the webinar, including a personalized URL. Please do not forward your confirmation email to others; the URL it contains is unique to you. To share the event with others, forward the entire reminder/agenda email from USAC or direct them to the Monthly Webinars web page.

Tips for Joining Your First Webinar
USAC recommends logging in a few minutes early for the first webinar to allow extra time to connect to the webinar service.

When you join for the first time, you'll be prompted to download and run a file called "CitrixLauncher.exe." After you download this file, it will be faster to join future webinars. For more details, visit instructions to download the launcher file on the GoToWebinar support website.

To join the webinar on your mobile device, download the free GoToMeeting App (available for iPhone, Android, and Windows) in advance for quick access.

8/12/2016Save the Date! E-rate Program Applicant Training


Mark your calendars! Registration will be opening soon for the E-rate Program Applicant Trainings. These full-day trainings are intended for schools, libraries, and consortia that apply to the Schools and Libraries (E-rate) Program. 

More details and registration will be available soon in the Training & Outreach section of our website. To be notified when registration is available, make sure you're subscribed to the SL News Brief.

2016 training locations and dates: 

  • Washington, DC - Monday, September 26, 2016 
  • Orlando, FL - Thursday, October 6, 2016 
  • Houston, TX - Friday, October 14, 2016 
  • Philadelphia, PA - Tuesday, October 18, 2016 
  • Minneapolis, MN - Tuesday, November 1, 2016 
  • St. Louis, MO - Thursday, November 10, 2016 
  • Seattle, WA - Wednesday, November 16, 2016 
  • Los Angeles, CA - Friday, November 18, 2016 

8/12/2016498/499 Spotlight Newsletter 3Q2016 Issued


The 3Q2016 498/499 Spotlight newsletter is now available. The 498/499 Spotlight newsletter is designed to provide important, up-to-date information about the FCC Form 498 and FCC Form 499 including news, deadlines, and filing best practices for service providers. 

To sign up to receive the 498/499 Spotlight newsletter via email, visit the subscription center.

8/11/2016Webinar on August 16: RHC 101, Intro to the Rural Health Care Program


Through the Rural Health Care (RHC) Program, $400M per year is available to health care providers for reduced rates on telecommunications services and broadband access! By participating, health care providers can save an average of 65% on eligible services.

Join us for a beginner-level webinar on August 16, RHC 101: Intro to the Rural Health Care Program, where you’ll learn about the funding available through the Healthcare Connect Fund and Telecom Programs, the differences between the programs, how to apply, and tips for successful participation.

8/11/2016E-rate Program Service Provider Updates


Starting today, all subscriber to the "E-rate Program Service Providers" list, will receive news updates and guidance for service providers from USAC in addition to the webinar reminders.

We hope you find the emails about the E-rate Program to be informative and helpful with your program participation!

8/10/2016My Portal Outage Due to System Maintenance: Thursday, August 11


Rural Health Care’s My Portal will be unavailable from 7:00-9:00 AM ET on Thursday, August 11, 2016, due to system maintenance. Online forms will not be accessible for health care providers or service providers. We apologize for any inconvenience.
 

8/8/2016Special Edition News Brief - Update on Invoicing and Payment Processes for FY2016


The 08/08/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.


8/5/2016Offers of A-CAM Support for Rate-of-Return Carriers Announced


On August 3, 2016, the FCC released a Public Notice releasing the final version of the Alternative Connect America Cost Model (A-CAM v2.3) and announcing the offers of model-based Connect America Fund support to rate-of-return carriers to fund the deployment of voice and broadband-capable networks in their service territories. Carriers have until November 1, 2016 (90 days) to indicate, on a state-by-state basis, whether they elect to receive model-based support. See the reports detailing support and obligations.

8/4/2016RESOLVED: NLAD System Intermittent Disruptions


RESOLVED: The National Lifeline Accountability Database (NLAD) is experiencing intermittent system disruptions.

USAC is diligently working to resolve this issue as soon as possible and will provide notice once it has been resolved.

8/4/2016Invitation to Webinar: Lifeline Program Updates - August 10


Join us to hear updates about the Lifeline Program, including the Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and stakeholders throughout the industry.

Lifeline Program Update Webinar, Wednesday, August 10, 3:00 PM ET
REGISTER NOW 

Webinar Agenda
During the webinar, the Lifeline Program staff will discuss:

  • National Verifier - what we've learned so far
  • Implementation of the Benefit Port Freeze
  • NLAD API Updates
  • Helpful Lifeline Resources 

To foster a collaborative discussion with our audience, we will accept pre-submitted and live questions during the event. We look forward to hearing your questions and comments!

Q&A and Event Resources
If we don't have time to answer your question during the live event, or need to conduct research to provide an answer, we'll post a list of questions and answers next to the recording. 

Visit the Lifeline Program Update Webinars page to find the webinar recording, slide deck, and list of questions and answers for each event.


8/3/2016Stay Up-to-Date with Regulatory Filings


Please stay up to date with your regulatory filings. USAC reminds rate-of-return carriers that it will withhold funding from carriers that do not submit data needed to calculate High Cost Program support.

In the Rate of Return Reform Order released on March 30, 2016, the FCC created a model-based funding mechanism for rate-of-return carriers and is asking carriers to choose between the new cost model and a modified version of the existing support system. 


Carriers that elect the new Alternative Connect America Model (A-CAM) will receive a set amount of monthly support over 10 years and will need to meet defined build-out obligations. Carriers that choose to stick with the modified legacy funding mechanism, Connect America Fund Broadband Loop Support (CAF-BLS), will receive funding - and be required to meet deployment obligations – that are calculated using data submitted by carriers.


Specifically, the FCC and USAC will use FCC Form 477 data to conduct competitive overlap analysis and calculate deployment obligations; study area boundary data to calculate study area density and set operating expense limitations; and data to determine the capital investment allowance. Without this information, USAC will be unable to calculate carrier support, including support for carriers that elect the CAF-BLS path, and will withhold funding until this information is submitted.


Carriers should therefore be certain that all data filed with the FCC, including FCC Form 477 data and study area boundary data, are up-to-date and accurate. Any data revisions should be filed as soon as possible. These filings are in addition to the FCC Form 481 (54.313), the annual use certification (54.314) and deployment data (54.316) that carriers are required to submit in order to receive High Cost Program support (as specified in 54.903).

8/1/2016Reminder! Snapshot Date Effective September 1


The first submission of the FCC Form 497 using the new snapshot date requirement will be for the August 2016 data month.
Filers should use the September 1 snapshot when submitting the FCC Form 497 for August. Any August FCC Form 497s submitted prior to September 1 will not be accepted by USAC for processing.

 

When filing for the month of:Use the snapshot of subscribers taken on:
August 2016 September 1, 2016
September 2016October 1, 2016
October 2016November 1, 2016
November 2016December 1, 2016
December 2016January 1, 2017

The snapshot can be taken at any time on the first day of the month, and it must be taken on the 1st regardless of whether it falls on a weekend or holiday. The 1st of the month snapshot does not have to actually be pulled on the 1st; however, your systems and/or processes must be able to report data as of the 1st day of the month. 

For more information regarding other changes, please visit the 2015 Lifeline Order page on our website.

7/29/2016Craig Davis to Lead Schools and Libraries Program


USAC is pleased to announce that Craig Davis will assume the role of Vice President of the Schools and Libraries (E-rate) Program. After a full search process with strong internal and external candidates, we are confident that Craig’s background and experience will enable him to successfully lead the program and deliver upon its inspired mission.

Craig has an extensive track record of demonstrating stakeholder-driven success in his current role as Vice President of USAC’s Rural Health Care Program (RHC). During the past two years with RHC, Craig and his team have seen dramatic increases in productivity, stakeholder engagement and satisfaction, and have reduced the number of appeals to single digits.

The similar structure of the E-rate and RHC programs gives Craig the benefit of operational familiarity, while still bringing a fresh perspective and a need and desire to learn from E-rate stakeholders about the opportunities to further improve USAC’s delivery of the program. 

Craig also understands and has managed the implementation of large-scale production level systems, which will be a much-needed asset as we continue to roll out and improve the performance of the EPC system and begin the process of considering more significant changes to fully achieve our shared goals for the applicant and service provider experience.

Before joining USAC in 2002, Craig worked for a variety of telecommunications companies, including a dark fiber provider, a wireless competitive local exchange carrier, and an operator services provider. Craig holds a Bachelor of Arts degree from George Washington University and a Juris Doctor from Syracuse University College of Law.

Craig will officially become the Vice President of the Schools and Libraries Program on August 1. Current Vice President Mel Blackwell will remain as an advisor to USAC and the program through the end of the year.

We look forward to working with all of you as we continue our efforts to realize the vision and grow the impact of the Schools and Libraries Program.

7/21/2016Reminder: Submit Complete Responses to PIA Questions


To prevent applicants from submitting incomplete responses to Program Integrity Assurance (PIA) questions, applicants must now complete all fields in their responses to submit. Specifically, you must fill in all text boxes. If you miss a text box, you will receive a message saying, “A value is required,” and you will not be able to submit your response.

If you are responding to your questions and a text box does not apply to you, please enter “Does not apply” or “N/A” in that box. This will allow you to submit your response as long as the questions that do apply to you have all been answered and/or the appropriate documents have been uploaded.

For more information, you can refer to the final article in the July 15 SL News Brief.

SPECIAL NOTE: Some applicants are receiving a message that begins “Error Evaluating UI Expression” when they try to access their PIA questions. We are working to fix this problem, and we should have that fix in place sometime next week. If you are getting close to your response deadline and you still cannot access your PIA questions, please request an extension on the Review Inquiries page (from the left-hand menu on your FCC Form 471 in EPC). Your first extension request will be granted automatically.

7/21/2016Puerto Rico Household Duplicate Resolution Process


During the NLAD migration process for Puerto Rico, USAC identified subscribers who were living at the same address and are identified as potential household duplicates.

Only one Lifeline Program benefit is allowed per household, so these subscribers must undergo the duplicate address resolution process

Carriers must complete this process and de-enroll subscribers by December 2, 2016.

How to Pull the Duplicate Resolution De-Enroll Report from NLAD

Follow these instructions to access the report in the National Lifeline Accountability Database:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select " Detail Duplicate Subscriber Report,"
  4. Select the study area code (SAC),
  5. Select your preferred report format (display or CSV),
  6. Click "Submit."

Subscribers identified as household duplicates will appear as "Duplicate Address" in the "Duplicate Type" field of this report.

How to Determine if a Household is Eligible

To determine if the household is eligible, carriers may use the Lifeline Household Worksheet, also known as the Independent Economic Household (IEH) Worksheet. In providing household worksheets to subscribers, the communication must comply with the requirements of paragraph 78 of the Lifeline Reform Order. 

If the subscriber completes the IEH worksheet and is deemed eligible, they will need to be de-enrolled, then re-enrolled into NLAD with the IEH flag.

If the subscriber does not complete the IEH worksheet or their household is not eligible, they will need to be de-enrolled from NLAD.

For more information, please visit the Duplicate Address Resolution page.

De-Enroll Duplicates by December 2

Carriers will have until December 2, 2016, to resolve any duplicate address records found on their Detail Duplicate Subscriber Report. On December 2, 2016, USAC will de-enroll any remaining subscribers found on the Detail Duplicate Subscriber Report and carriers will not be allowed to claim support for these subscribers after this date.

7/21/2016Special Edition News Brief - Children's Internet Protection Act (CIPA) Guidance for Libraries


The 07/21/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.


7/21/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, July 24


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, July 24 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

7/7/2016July 2016 HC Reporter Issued


The July 2016 HC Reporter is now available. Subscribe to it and receive it each week in your inbox.

7/5/2016Update to NLAD API Accounts: Create a New API ID/Key


The National Lifeline Accountability Database (NLAD) deployed a system update on Tuesday, July 5, 2016. Due to the nature of this deployment, all existing users with API accounts must create a new API ID/Key to access NLAD. 

New API accounts (created after today) will not be affected by today's system updates. To avoid any system disruptions, carrier account holders should create their new API login credentials before September 1, 2016.

6/29/2016Support Calculations for Budget Control Mechanism


USAC announces support calculations for budget control mechanism as required by the FCC’s Rate-of-Return Reform Order. Please see the Budget Control Mechanism for Rate of Return Carriers page for more information.

6/28/2016Subscriber Snapshot Date Report Available July 1


In preparation for the new snapshot date reporting requirement that takes effect on September 1, 2016, a "Subscriber Snapshot Report" will be available in NLAD, which can be viewed at the summary and detail level. 

The new report will be deployed in NLAD on Tuesday, June 28, 2016. Users will be able to download their first snapshot report for the June 2016 data month beginning Friday, July 1, 2016

Reminder: ETCs are not required to use NLAD to capture their monthly snapshot data.

Information Available in the Report
The Subscriber Snapshot Report can be downloaded as a CSV file and will include:

  • Summary Subscriber Snapshot Report: Total count of Tribal and Non-Tribal Lands subscribers per study area code (SAC) for a selected data month
  • Detail Subscriber Snapshot Report: Listing of all active subscribers per SAC for a selected data month

The Subscriber Snapshot Report will be generated on the first day of each month at 6:00 AM ET, and will be available for download after 7:00 AM ET on the same day.

Snapshot reports for prior months will be available to users for a period up to 24 months; the June 2016 data month will officially kick off the snapshot reports retention period. 

For more information on the snapshot date requirement, please visit the 2015 Lifeline Order page on our website.

6/24/2016FCC Annual Reporting Requirements for All Consortia due September 30


The FCC released a Public Notice specifying Funding Year (FY) 2015 annual reporting requirements for Healthcare Connect Fund (HCF) and Pilot Program consortia. 


For FY2015, RHC Program consortia are required to submit additional information for annual reports using an Excel template available for download on the USAC website to supplement information collected on RHC Program application forms. HCF and Pilot Program consortia must submit to USAC the types of telehealth applications supported by the RHC Program. Pilot Program consortia must also report to USAC the number of competitive bids received and an explanation of how each winning bid was selected. Learn more about annual report requirements and download the Excel template you need to fill out and submit:


Why Annual Reports?
Consortia must submit annual reports to help USAC and the FCC understand the progress made each year in meeting the program’s performance goals to:
Increase broadband access for healthcare providers, particularly those serving rural areas,
Foster development and deployment of broadband healthcare networks, and 
Maximize program cost-effectiveness.


Need Help? Contact Us!
For immediate assistance, contact the RHC Program Help Desk via email or call us at (800) 453-1546.

6/16/2016FCC Announces Third Quarter 2016 Contribution Factor Remains 17.9 Percent


The Federal Communications Commission released a Public Notice (DA 16-658) announcing that the proposed universal service contribution factor for the third quarter (July-September) of 2016 will be 0.179 or 17.9 percent.

6/16/2016Special Edition News Brief - USAC Releases First Funding Wave for FY2016


The 06/16/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.


6/10/2016Second Quarter 2016 LI Program News Issued


The second quarter 2016 issue of LI Program News is now available.

6/8/2016USAC to Fully Fund All Eligible FY2016 Service Requests


The FCC issued a Public Notice (DA 16-629) directing USAC to fully fund all eligible FY2016 category 1 and category 2 service requests. The FCC stated that there is sufficient funding available to fully meet the E-rate Program’s estimated demand under the current FY2016 cap of $3.939 billion and the $1.9 billion in unused funds from previous funding years. 

6/8/2016Monthly Updates on Progress Towards Annual Funding Cap


The Rural Health Care Program has an annual cap of $400 million in total support available for telecommunications and broadband funding for the Telecommunications and Healthcare Connect Fund (HCF) programs. As part of the total funding cap, there is also a $150 million cap for upfront payments and multi-year commitments. Requests for funding for both the Telecommunications and HCF programs may be submitted beginning during the initial funding request filing period, March 1 – May 30 prior to the beginning of the funding year, and through the end of funding year. USAC will process all requests until funding is exhausted. 


To view the most current funding information as of May 31, 2016, check out the funding information pages for the Telecommunications Program and HCF Program.

In order to keep you informed about progress towards reaching the funding caps for Funding Year (FY) 2013, FY2014, FY2015, and FY2016, RHC Program staff will continue to update these funding cap progress web pages. Estimated commitments are based on HCP funding requests, and are subject to change after USAC review of forms.

6/7/2016FCC Form 481 Now Ready for Certification


As announced in a Public Notice (DA 16-601), released on May 31, 2016, the FCC Form 481 has been OMB-approved. As such, the certify button and bulk certification options are now active and carriers can make their final certifications.

This filing is required for all ETCs participating in the High Cost and/or Lifeline programs with the exception of participants in Phase I Mobility Fund [section 54.313(k)]. FCC Form 481 is due Friday, July 1, 2016

FCC Form 481 Templates and Resources
Eligible telecommunications carriers (ETCs) can log into E-File and access the FCC Form 481. USAC has also posted the FCC Form 481 Template (PDF version), filing instructions, and all necessary upload templates to our website. 

While the names of these files on our website have been updated to reflect the approval of the form, the content has not changed as a result of the approval. These can all be found on the High Cost Forms and Lifeline Forms pages. 

In addition, a recording of the webinar held about this year's FCC Form 481 submission may be accessed on the USAC website.

6/7/2016June 2016 HC Reporter Issued


The June 2016 HC Reporter is now available. Subscribe to it and receive it each week in your inbox.

6/7/2016FY2015 Funding Request Forms Due June 30


To claim RHC Program funding for Funding Year 2015 (July 1, 2015 - June 30, 2016), healthcare providers (HCPs) must complete their funding request forms by Thursday, June 30, 2016.

Submit the Form by June 30
To meet the deadline, you must submit a complete form by June 30. USAC highly recommends submitting the form as early as possible.

6/7/2016FY2016 Demand Estimate Filed with FCC


USAC’s FY2016 Demand Estimate for the E-rate Program is $3.609 billion. Under this estimate, $2.330 billion is for Category 1 services and $1.279 billion for Category 2 services.  This estimate is based on total funds requested during the first FCC Form 471 filing window, $3.175 billion, and a projected amount of $434 million for the second filing window.

Funding Year 2016 runs from July 1, 2016 to June 30, 2017.

6/7/2016FCC Provides Guidance to Incremental Support Recipients Regarding Validation of Compliance


On June 3, 2016, the FCC released a Public Notice (DA 16-618) providing guidance to price cap carriers that accepted Connect America Fund (CAF) Phase I incremental support regarding upcoming validation of compliance for Phase I incremental support. In response to informal inquiries from CAF Phase I incremental support recipients, the FCC provided guidance about the types of documentation that recipients should be prepared to produce upon request. Examples of potentially relevant documentation would include, but not be limited to: 


•      Engineering studies, 
•      Construction schedules, 
•      Records of plant placed in service, 
•      Network maps, 
•      Advertising materials, and/or
•      Customer subscription records. 


Carriers should be prepared to produce their capital improvement plan from the time period immediately pre-dating the acceptance of CAF Phase I incremental support for either round. Carriers also should be prepared to produce documentation demonstrating the steps taken to determine an area was not already served according to the then-current National Broadband Map or slated to become served as a BIP or BTOP project, to the best of their knowledge. Carriers that accepted funding in the second round to deploy to locations shown on the then current National Broadband Map as already served by them with 3 Mbps/768 kbps should be prepared to produce documentation that those locations were served at the time of acceptance through a copper-fed digital subscriber line access multiplexer.


6/3/2016Invitation to Webinar: Lifeline Program Update


Join us to hear updates about the Lifeline Program, including the 2016 Lifeline Modernization Order and the National Lifeline Accountability Database (NLAD). During the webinars, you can ask questions and participate in a collaborative dialog with USAC and carriers throughout the industry.

Register now for the Lifeline Program Update Webinar on June 8, 2016 @ 3:00 PM ET.

During the webinar, the Lifeline Program staff will discuss:

  • Voice and broadband benefit port freeze rules
  • Rolling recertification process
  • Questions submitted in advance
  • Live audience Q&A

We look forward to hearing your questions and comments!

Q&A and Event Resources
If we don't have time to answer your question during the live event, or need to conduct research to provide an answer, we'll post a list of questions and answers next to the recording. Visit the Lifeline Program Update Webinars page to find the webinar recording, slide deck, and list of questions and answers for each event.

Additional Information
More information is available on the Lifeline Program Trainings & Outreach section of our website. Please submit questions and comments in advance to the Lifeline Program. For webinar assistance, email USAC Outreach.

6/1/2016FCC Form 481 Approved by OMB


On May 31, 2016, the FCC released a Public Notice (DA 16-601) announcing the approval of FCC Form 481 by the Office of Management and Budget.

6/1/2016Retirement of Current API for Dispute Resolutions


Beginning today, June 1, 2016, at 5:00 PM ET, USAC will no longer support the current resolution request API in the National Lifeline Accountability Database's pre-production and production environments. Only dispute resolutions submitted through the new API will be accepted starting today at 5:00 PM ET.

Please review the "Submit Resolution Request" section of the API Specification guide in NLAD for further details. For more information on the NLAD dispute resolution process, please visit our website.

5/27/2016Notice to Consortia Filing FCC Forms 471


RESOLVED: Consortia that file an FCC Form 471 after May 26 will receive a popup message immediately after they certify their form telling them that the form is out of window. This message is incorrect, and we are working to get it fixed as soon as possible.

If you are filing for a consortium, you can verify in your EPC news feed or in your form display that the status of your form is “Certified In Window.”

5/25/2016Puerto Rico Duplicate Resolution De-Enroll Report Available May 26; De-Enroll Subscribers by June 3


On Thursday, May 26, 2016, the Duplicate Resolution De-Enroll Reports for carriers in Puerto Rico will be available in the National Lifeline Accountability Database (NLAD). The report will include results from the duplicate subscriber selection process that ended May 18, 2016.

USAC will de-enroll subscriber records that were not selected on Thursday, May 26, 2016, the same day the report becomes available.

Carriers must de-enroll subscriber records listed on the Duplicate Resolution De-Enroll Report from their own internal company listings by Friday, June 3, 2016.

For additional information, visit the Duplicate Subscriber Resolution for Puerto Rico page on our website.

How to Pull the Duplicate Resolution De-Enroll Report From NLAD
Be sure to use Mozilla Firefox or Internet Explorer to view the report:

  1. Log in to the National Lifeline Accountability Database (NLAD),
  2. On the left navigation pane, under the "Report and Tools" section, select "Reports,"
  3. Select "Duplicate Resolution De-Enroll Report,"
  4. Select the study area code (SAC),
  5. Select "Duplicate Subscriber,"
  6. Select your preferred report format - display or CSV,
  7. Click "Submit." 

5/23/2016Extended CSB Hours This Week


The FCC Form 471 application filing window for schools and school districts closes this week at 11:59 PM EDT on Thursday, May 26. If you need assistance, call the Client Service Bureau (CSB) as soon as possible. Be mindful of the times they are busiest (see below).

Call: (888) 203-8100
Online: Submit a customer service case in EPC or Submit a Question

The Client Service Bureau (CSB) will be open the following hours during the last week of the window:

  • Saturday and Sunday, May 21-22, 9:00 AM to 6:00 PM EDT
  • Monday-Wednesday, May 23-25, 8:00 AM to 10:00 PM EDT
  • Thursday, May 26 at 8:00 AM through Friday, May 27 at 12:30 AM EDT

Remember that the following times are our busiest:

  • Weekdays from 11:00 AM to12:30 PM and 2:30 to 4:00 PM EDT

We encourage you to call with questions as soon as possible so that we can provide answers promptly.

5/23/2016Special Edition News Brief - Tips for Last-minute Filers (Schools and School Districts)


The 05/23/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.  

5/20/2016Time Running Out to Get a Full Year of Funding in FY2016


Only two weeks remain for healthcare providers (HCPs) to start their RHC Program competitive bidding period in time to receive a full 12 months of funding for the upcoming funding year, FY2016 (July 1, 2016 - June 30, 2017).

To meet the deadline to be eligible for a full 12 months of funding, USAC must receive, process, and post your service request form by June 2. If you haven't submitted this form for FY2016, please do so as soon as possible! Note: HCPs can submit the service request forms at any time during the funding year, but if the form posts after June 2, support will be pro-rated. 

  • To initiate the competitive bidding process* for the Healthcare Connect Fund Program, submit the service request form, FCC Form 461.
  • To initiate the competitive bidding process* for the Telecom Program, submit the service request form, FCC Form 465

*Healthcare providers with competitive bidding exemptions as individual HCPs or competitive bidding exemptions as consortia do not need to submit these forms.

Allow 5+ Days for USAC to Process and Post Your Form
Processing times vary, but, in general, it takes USAC 5+ business days to receive, process, and post a service request form by June 2 (complex applications, including consortium service requests and individual HCP service requests with RFPs, can take longer). Service request forms are processed in the order in which they are received.

Because of this, we encourage you to submit these forms as soon as possible. If you submit the form on May 30 or later, it most likely will not be processed and posted by June 2.**

**Note: Why June 2? FY2016 begins on July 1, 2016, and HCPs are required to complete a 28-day competitive bidding process to receive RHC Program funding. To complete the 28-day period by July 1 (the first day of the funding year), your form must be processed and posted by June 2.

5/17/2016Tariff Review Plan Templates


USAC has developed submission templates to help you with your Tariff Review Plans, due June 16, 2016. Access the templates on the Handouts & Reference page. Completed templates should be submitted with your TRP.

5/17/2016May 2016 HC Reporter Issued


The May 2016 HC Reporter is now available. Subscribe to it and receive it each week in your inbox.

5/16/2016Changes to the EPC and Apply Online Pages


This week, USAC is rolling out some changes to the web content around application filing. Our team has heard from many of you that critical information is hard to find and that certain tasks that make sense to legacy users, such as "Apply Online," are very confusing to new users. So we've recreated the "E-rate Productivity Center" page as the "Apply for E-rate" page. 

Now, you can access:

  • All previous and current funding year links from one page,
  • See the entire application process broken down into four easy steps, and
  • Access resources such as filing guides and videos associated with each step.

Explore the new Apply for E-rate page now.

We've also made some changes to the FY2016 Filing Window page. Go here to learn filing date updates, access all EPC filing guidance, and explore our blog.

We hope these improvements help you, but we also welcome any additional feedback you may have on these pages.

5/12/2016Can't Find Your Service Provider's SPIN/498 ID?


If you haven't been able to locate your service provider's SPIN (also known as a 498 ID), you can still complete your funding requests. There's now an interim SPIN available that you can use as a place holder for your service provider's actual SPIN. The interim SPIN is: 143666666. Enter this number in the SPIN (498 ID) field on the FCC Form 471.

If your service provider's actual SPIN becomes available before Program Integrity Assurance (PIA) review, you can submit a RAL correction through your online account to update the SPIN. Otherwise, you can update the SPIN during the Program Integrity Assurance (PIA) application review process.

5/6/2016Invitation to Webinar: Lifeline Modernization Order Overview


On April 27, 2016, the FCC released the Lifeline Modernization Order. Join USAC on Wednesday, May 11, 2016, for a webinar to discuss the changes in the order. 

Lifeline Modernization Order Overview Webinar
Wednesday, May 11, 2016, 10:00 AM ET
Register Now

Webinar Agenda
During the webinar, the Lifeline Program staff will discuss:  

  • Overview of the Lifeline Modernization Order,
  • Upcoming implementation dates, and
  • Open Q&A

We look forward to hearing your questions and comments. Please submit them in advance of the webinar on the registration form, or via email

Starting on May 11, the Lifeline Program will hold a monthly webinar to share updates about the program and connect with participants and stakeholders. If needed, we'll adjust the schedule to hold webinars more frequently.

Audience Participation
To foster a collaborative discussion with our audience, we will accept verbal questions during the live event. The moderator will call on attendees who wish to ask a question one at a time during the open Q&A.

To ask a question, you will need a microphone or telephone. If you don't have a computer microphone, once you're in the webinar session use the "audio" section of the webinar control panel to switch to a telephone.

Can't Make It?
This webinar will be recorded and posted to the Lifeline Program's Online Learning Library within two business days of the event.

5/6/2016FCC Releases Density Data


On May 3, 2016, the FCC released a Public Notice (DA 16-478) announcing the release of rate-of-return study area density data. Density will be used in implementing various reforms adopted by the FCC in the Rate-of-Return Reform Order.

4/29/2016FCC Releases Lifeline Modernization Order


On April 27, 2016, the FCC released the Lifeline Modernization Order (the Order).

An overview of some of the changes can be found in this FCC News Release.

USAC is currently reviewing the Order and will provide more information as it becomes available. In the upcoming weeks, we will host a webinar series to discuss the impacts of the Order, and kick off a collaborative dialog with our stakeholders around implementation alternatives and considerations. 

Join Us: Lifeline Modernization Order Webinar May 11

Join us on Wednesday, May 11, for a webinar that will discuss impacts of the Order.

Register Here: Lifeline Modernization Order Webinar
Wednesday, May 11, 2016, 10:00 AM EDT

4/27/2016Lifeline Consumer Recertification: Elect USAC by May 2


Did you know that your carrier can elect USAC to conduct the annual re-certification process on its behalf? USAC's recertification service comes at no cost to you, and guarantees compliance with all Lifeline Program recertification rules. 

If you'd like to elect USAC, complete the recertification election spreadsheet and send it to USAC via email by Monday, May 2, 2016.

About the Consumer (Subscriber) Recertification Process
Your carrier is required to recertify each of your Lifeline subscribers' eligibility annually. You can either elect USAC (by May 2, 2016), or conduct your own recertification process

Important note: USAC does not provide live customer support and will direct subscribers to your customer service for assistance.

4/27/2016Second Quarter 2016 RHC Circuit Issued


The 2Q2016 RHC Circuit has been issued. To subscribe, please visit our subscription center.

4/27/2016Overview of the FCC's Rate-of-Return Reforms Webinar FAQs Available


After the webinar, "Overview of the FCC's Rate-of-Return Reforms" (presented April 4, 2016), the FCC prepared written answers to some of the questions submitted during the event.

An initial batch of answers to the audience's Frequently Asked Questions (FAQs) are now available on the FCC's Connect America Fund page, or you can download them here.

The FCC is still reviewing some of the questions received during the webinar, and will update the FAQ document with additional answers over the next few weeks.

Thank you again for your thoughtful questions during the webinar. Resources from the event are available in USAC's Online Learning Library. And if you have additional questions about the Rate-of-Return reforms, please send them to HC Questions.

4/27/2016Special Edition News Brief - New Process for Receiving and Answering PIA Questions


The 04/27/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.  

4/27/2016Mel Blackwell, Vice-President of the Schools and Libraries Program, to retire from USAC July 1


See the letter from Mel Blackwell to the E-rate Program community here.

10/16/2015498/499 Spotlight Newsletter 4Q2015 Issued


The 4Q2015 498/499 Spotlight newsletter is now available. The 498/499 Spotlight newsletter is designed to provide important, up-to-date information about the FCC Form 498 and FCC Form 499 including news, deadlines, and filing best practices for service providers. 

To sign up to receive the 498/499 Spotlight newsletter via email, visit the subscription center.