About USAC

Contact USAC


Have a Question?

The easiest way to contact USAC is via email, but we understand sometimes you need to speak with someone at USAC.

If you participate in the Lifeline Program through your telecommunications company and have questions or problems with your service, want to report Lifeline Program fraud, or have a complaint about your telecommunications company, please visit the Help with Lifeline page.

If you would like to report an instance of USF waste, fraud, or abuse, please see the Submit a Whistleblower Alert page. If you would like to file a complaint, please see the File a Complaint page.

Lifeline Program Consumers

Lifeline consumers should contact their telephone company directly or contact our customer service center by dialing (888) 641-8722 then press 1 for additional assistance.

Contributors, Service Providers, High Cost & Lifeline Programs, General Inquiries

Hours: Monday-Friday 9:00 AM to 5:00 PM ET
Phone: (888) 641-8722
*Fax: (888) 637-6226

Rural Health Care Program

Hours: Monday-Friday 8:00 AM to 5:00 PM ET 
Phone: (800) 453-1546
*Fax: (866) 873-4695

Schools and Libraries (E-rate) Program

Hours: Monday-Friday 8:00 AM to 8:00 PM ET
Phone: (888) 203-8100
*Fax: (888) 276-8736

*When faxing forms, please refer to the fax number listed on the form instructions. Certain forms must be submitted electronically.