The easiest way to contact USAC is via email, but we understand sometimes you need to speak with someone at USAC.
If you participate in the Lifeline Program through your telecommunications company and have questions or problems with your service, want to report Lifeline Program fraud, or have a complaint about your telecommunications company, please visit the Help with Lifeline page.
Lifeline consumers should contact their telephone company directly or contact our customer service center by dialing (888) 641-8722 then press 1 for additional assistance.
Hours: Monday-Friday 9:00 AM to 5:00 PM ET
Phone: (888) 641-8722
*Fax: (888) 637-6226
Hours: Monday-Friday 8:00 AM to 5:00 PM ET
Phone: (800) 453-1546
*Fax: (866) 873-4695
Hours: Monday-Friday 8:00 AM to 8:00 PM ET
Phone: (888) 203-8100
*Fax: (888) 276-8736
*When faxing forms, please refer to the fax number listed on the form instructions. Certain forms must be submitted electronically.