About USAC

Contact USAC

Send Mail to USAC

Have a Question?

The easiest way to contact USAC is via email, but we understand sometimes you need to send us a letter or package. All FCC forms should be mailed to the address listed on the form. Lifeline Program applications should be sent to the telecommunications company directly.

If you participate in the Lifeline Program through your telecommunications company and have questions or problems with your service, want to report Lifeline Program fraud, or have a complaint about your telecommunications company, please visit the Lifeline Program Consumer Issues page.

If you would like to report an instance of waste, fraud, or abuse, visit the Submit a Whistleblower Alert page. If you would like to file a complaint, please see the File a Complaint page.

Customer Operations
Universal Service Administrative Co.
Attn: Customer Operations
Billing, Collections, and Disbursements
700 12th Street, NW, Suite 900
Washington, DC 20005

High Cost Program

Universal Service Administrative Co.
Attn: Customer Operations
High Cost Program
700 12th Street, NW, Suite 900
Washington, DC 20005

Lifeline Program
Universal Service Administrative Co.
Attn: Customer Operations
Lifeline Program
700 12th Street, NW, Suite 900
Washington, DC 20005

Rural Health Care Program
Universal Service Administrative Co.
Attn: Rural Health Care Program
700 12th Street, NW, Suite 900
Washington, DC 20005
Schools and Libraries (E-rate) Program

Universal Service Administrative Co.
Schools and Libraries Program
PO Box 7026
Lawrence, KS 66044-7026

General Inquiries
Universal Service Administrative Co.
Attn: General Inquiries
700 12th Street, NW, Suite 900
Washington, DC 20005