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Contact Us
Make an Inquiry
Questions should be made to the appropriate program using the contact information below:
| General Inquiries Customer Operations High Cost Program |
Lifeline Program |
Customer Operations
USAC |
Toll Free: (888) 641-8722 |
- For contributors: Request a copy of an invoice. For more information, visit Understanding Invoices.
- For service providers: Request a copy of a remittance statement. For more information, visit Payment & Remittance.
High Cost Program
USAC |
Toll Free: (877) 877-4925 |
Lifeline Program
For Carriers |
||
USAC |
Toll Free: (866) 873-4727 |
|
For Eligible Consumers |
||
Call or email with general questions or for help locating a Lifeline Program provider in your state. Click here for further assistance with the Lifeline Program. |
Toll Free: (888) 641-8722 |
|
Rural Health Care Program
Telecommunications Program |
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USAC |
Toll Free: (800) 229-5476 |
|
Healthcare Connect Fund (HCF) |
Toll Free: (800) 453-1546 |
|
Schools and Libraries Program
USAC |
Toll Free: (888) 203-8100 |
General Inquiries
USAC |
Phone: (202) 776-0200 |
Within two business days, USAC will provide a response to your inquiry (or will provide an estimated response date). Total time to respond will not exceed 20 business days from the date you submitted your inquiry.
When inquiries are made to one of USAC's customer service centers via telephone, 95 percent of the calls received will be answered by a live person during operating hours.
