Contact Us

Make an Inquiry
Send USAC your questions about:

• How a process works (filing windows, appeals, forms, timelines, etc.)
• Your application status (When will I know? How will I know?)
• Where to find help or information (on USAC, Lifeline, on contributing, etc.)

File a Complaint
Help USAC do better. Inform USAC of:

• Your dissatisfaction with USAC's actions or inactions (such as, if USAC failed to provide prompt and courteous service or failed to maintain web-based tools)
• Your dissatisfaction with a service provider's responsiveness (but the service provider's responsiveness does not warrant a Whistleblower Report)

Submit a Whistleblower Alert
Contact USAC to report:

• Potential violations of any laws, rules, or regulations for universal service programs
• Mismanagement, waste, or improper use of funds
• Fraudulent activity
• Abuse of authority

USAC Customer Service Standards

USAC strives to conduct its business with high standards of professionalism and respect. In the event that you had a communication with USAC that does not meet these standards, we invite you to tell us the details of this exchange using one of the processes on the Filing a Complaint page.

Within two business days, a response to an inquiry or complaint will be provided or an estimate will be given for when a response will be provided based on the complexity of the inquiry or complaint. Total time to respond will not exceed 20 business days from inquiry or complaint receipt. When inquiries or complaints are made to one of USAC's customer service centers via telephone, 95% of the calls received will be answered by a live person during operating hours.