How are we doing? Take our quick survey.
Find out who to contact about Lifeline Program-related issues such as:
Help USAC do better. Inform USAC of:
If you are an eligible consumer of the Lifeline Program and wish to file a complaint against your telecommunications company, please contact your state public utility commission. You may also file a complaint with the Federal Communications Commission.
Contact USAC to report:
USAC strives to conduct its business with high standards of professionalism and respect. In the event that you had a communication with USAC that does not meet these standards, we invite you to tell us the details of this exchange using one of the processes on the File a Complaint page.
Within two business days, a response to an inquiry or complaint will be provided or an estimate will be given for when a response will be provided based on the complexity of the inquiry or complaint. Total time to respond will not exceed 20 business days from inquiry or complaint receipt. When inquiries or complaints are made to one of USAC's customer service centers via telephone, 95 percent of the calls received will be answered by a live person during operating hours.