About USAC

Contact Us

File a Complaint

If you would like to report a complaint, please select who your complaint is against and follow the procedures outlined below.

Lifeline Program Consumer Issues

Find out who to contact about Lifeline Program related issues on the Lifeline Program Consumer Issues page.

Complaints Against Your Telephone Company

To file a complaint against your telephone company, contact your state utility commission.

Complaints Against USAC

  1. Select your method for filing your complaint:
    Telephone (888) 641-8722
    Email File by email – Write "Complaint" in the subject line.
    Fax (888) 637-6226
    U.S. Mail USAC
    Complaints
    2000 L Street NW, Suite 200
    Washington, DC 20036
  2. In your complaint, please provide the following:
    1. Your contact information
    2. A general description of the complaint
    3. Specific details of your exchanges with USAC
  3. Within two business days, USAC will provide a response to your complaint (or an estimated response date). Total time to respond to a complaint will not exceed 20 business days from the date of complaint receipt.