If you would like to report a complaint, please select who your complaint is against and follow the procedures outlined below.
If you participate in the Lifeline Program through your telecommunications company and have questions or problems with your service, want to report Lifeline Program fraud, or have a complaint about your telecommunications company, please visit the Lifeline Program Issues page.
To file a complaint against your telephone company, contact your state utility commission.
Complaints against USAC may include:
To file a complaint against USAC, follow these steps.
|File by email – Write "Complaint" in the subject line.|
|U.S. Mail||Universal Service Administrative Co.
700 12th Street, NW, Suite 900
Washington, DC 20005