We are giving universal service a new look. This is just the first step in a process to offer clearer, more streamlined and intuitive experiences for applicants and providers, making universal service programs simpler to access and in turn maximizing the impact of the funds.
Our goal is to bring clarity to what can be a complex process, but we know this will not happen overnight. Here is a glimpse of what to expect.
For now, we simply changed the visual look and the organization of the homepage. The navigation on the subpages is now more simple, allowing you to switch easily between programs.
No, the content of the website has not changed. You will still find all the tools, resources, and information that you need in the same place. Over coming months, you will begin to see some adjustments to the content, including getting rid of information that is out of date.
Over the next year, we will be slowly introducing a new website – one in which we are using transparent and straightforward language, and streamlining the process for program applicants and service providers.
This new digital experience is all about you, our stakeholders. We want to know what you think. Please let us know how we are doing by emailing us over the coming months with your feedback.