Assessment of Contractor Performance
USAC contracted with the National Exchange Carrier Association, Inc. (NECA)
for support services necessary to administer the High Cost and Low Income Programs
during the period covered by this report. The contactor performed the tasks
associated with this contract in a fully satisfactory manner.
USAC contracted with PricewaterhouseCoopers, LLP (PwC) for customer service/support,
forms processing, web site development and maintenance and program integrity
assurance for the Rural Health Care Program during the period covered by this
report. The contractor performed the tasks associated with this contract in
a fully satisfactory manner.
USAC contracted with NECA for customer service and support, forms processing,
web site development and maintenance, as well as program integrity assurance
for the Schools and Libraries Program during the period covered byt this report.
The contractor performed the tasks associated with this contract in a fully
satisfactory manner.
USAC contracted with NECA for billing, collections, and disbursement functions
for all four universal service support mechanisms during the period covered
by this report. The contactor performed the tasks associated with this contract
in a fully satisfactory manner.
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