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Assessment of Contractor Performance

USAC contracted with the National Exchange Carrier Association, Inc. (NECA) for support services necessary to administer the High Cost and Low Income Programs during the period covered by this report. The contactor performed the tasks associated with this contract in a fully satisfactory manner.

USAC contracted with PricewaterhouseCoopers, LLP (PwC) for customer service/support, forms processing, web site development and maintenance and program integrity assurance for the Rural Health Care Program during the period covered by this report. The contractor performed the tasks associated with this contract in a fully satisfactory manner.

USAC contracted with NECA for customer service and support, forms processing, web site development and maintenance, as well as program integrity assurance for the Schools and Libraries Program during the period covered byt this report. The contractor performed the tasks associated with this contract in a fully satisfactory manner.

USAC contracted with NECA for billing, collections, and disbursement functions for all four universal service support mechanisms during the period covered by this report. The contactor performed the tasks associated with this contract in a fully satisfactory manner.

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