About USAC Home

Program Integrity

Both USAC and program participants have important roles to play in safeguarding the integrity of universal service program activities. To make sure that the universal service funds come from and go to the right people in the right amounts for the right purposes, everyone involved in collections and disbursements has important responsibilities to fulfill. USAC must take in, process, and evaluate information received from program participants in an accurate, timely fashion. Both contributors and beneficiaries must provide USAC with full, correct information and handle payments in accordance with program rules.

Contributors and beneficiaries may file appeals of program decisions with USAC or the Federal Communications Commission (FCC). USAC, for its part, operates the Beneficiary and Contributor Audit Program (BCAP) and the Payment Quality Assurance (PQA) Program. These programs are designed to generate reliable data about both program compliance and rates of improper payments. USAC provides participants in both these programs with information about what to expect from an audit and/or a payment assessment as well as access to staff members who can answer any questions program participants might have.

To learn more about appeals, BCAP audits, and PQA assessments, select from the links below.