Contributors and beneficiaries may file appeals of program decisions with USAC or the Federal Communications Commission (FCC). USAC, for its part, operates the Beneficiary and Contributor Audit Program (BCAP) and the Payment Quality Assurance (PQA) Program. These programs are designed to generate reliable data about both program compliance and rates of improper payments. USAC provides participants in both these programs with information about what to expect from an audit and/or a payment assessment as well as access to staff members who can answer any questions program participants might have.
To learn more about appeals, BCAP audits, and PQA assessments, select from the links below.