|Chris Henderson, CEO
David Case, VP and CFO
Craig Davis, VP Schools and Libraries Program; Acting VP Rural Health Care Program
Michelle Garber, VP Lifeline Program
Kate Hays, VP Stakeholder Engagement
Chera Poulin, VP People, Culture, and Change
Vickie Robinson, VP and General Counsel
Hemang Shah, VP Strategy and Change Management
Wayne Scott, VP Internal Audit
Mark Sweeney, VP and COO; Acting VP High Cost Program
Peter Taylor, VP and CIO
Chris Henderson was appointed by the USAC Board of Directors, with approval from Federal Communications Commission Chairman Tom Wheeler, as USAC's Chief Executive Officer on September 3, 2014. Mr. Henderson was previously the Chief Operating Officer of ASI Government, a leading provider of acquisition and program management-related consulting and information services to the federal government.
Mr. Henderson also served as Senior Advisor to Secretary of the Interior, Ken Salazar, where he led the department's successful execution of its $3 billion Recovery Act program. Mr. Henderson also played a leading role in the reorganization of the former Minerals Management Service following the Gulf Oil Spill, improving oversight of offshore energy development and collection of over $10 billion in energy royalties annually.
Prior to joining the Department of the Interior, Mr. Henderson served as the Chief Operating Officer for Denver Mayor John Hickenlooper, where he worked to improve the city's strategic planning and performance management efforts, as well as carried out a number of successful organizational initiatives to improve efficiency and service levels.
Mr. Henderson joined the Hickenlooper Administration following a 15-year career in investment banking and private equity investing. The last 13 years of that career were spent with Vestar Capital Partners, a leading private equity firm. At Vestar, he served as a managing director and member of the firm's investment committee. Prior to joining Vestar, he spent two years with the investment bank Credit Suisse First Boston in the Mergers and Acquisitions Group.
Mr. Henderson received a Masters of Business Administration from Columbia University and a Bachelor of Arts in Political Science from the University of Colorado.
David Case is Vice President and Chief Financial Officer . Prior to joining USAC, he served as Senior Vice President and Corporate Controller of Simplexity, a leading on line retailer of wireless devices and plans. Prior to Simplexity, he served as Corporate Controller for MCI, as well as Senior Vice President of Business Operations, leading up to MCI's merger with Verizon. After that merger, he was responsible for developing the approach to consolidate the MCI and Verizon business unit functions, resulting in one streamlined organization. During this time, he also chaired the Finance Diversity Council, leading a group of volunteer professionals who partnered with Human Resources to establish targeted recruiting of diversity candidates, implemented a mentoring program, and sponsored diversity focus activities at all major field locations. He earned his Bachelor of Science degree, summa cum laude in Finance, with an accounting concentration, from Monmouth College.
Craig Davis is the Vice President of the Schools and Libraries Program and the Acting Vice President of the Rural Health Care Program. Most recently he served as Vice President of USAC's Rural Health Care (RHC) Program. During the past two years with RHC, Craig and his team have seen dramatic increases in productivity, stakeholder engagement and satisfaction, and have reduced the number of appeals to single digits.
The similar structure of the E-rate and RHC programs gives Craig the benefit of operational familiarity, while still bringing a fresh perspective and a need and desire to learn from E-rate stakeholders about the opportunities to further improve USAC's delivery of the program. Craig understands and has managed the implementation of large-scale production level systems, which will be a much-needed asset as we continue to roll out and improve the performance of the EPC system.
Before joining USAC in 2002, Craig worked for a variety of telecommunications companies, including a dark fiber provider, a wireless competitive local exchange carrier, and an operator services provider. Craig holds a Bachelor of Arts degree from George Washington University and a Juris Doctor from Syracuse University College of Law.
Michelle Garber is the Vice President of the Lifeline Program. She most recently was the Senior Director of Financial Operations at USAC, which included managing all aspects of USF contributor activities. Prior to USAC, Michelle was a consultant in IBM's federal practice, formerly PwC Consulting.
Michelle earned her Bachelor of Business Administration in Finance from James Madison University.
Kate Hays is the Vice President of Stakeholder Engagement. She is responsible for managing the ways USAC interacts with its many stakeholders, including financial contributors, program beneficiaries, service providers, external partners, government regulators, and the American public. Prior to joining USAC, she was COO and Senior Digital Strategist at Ogilvy Washington, where she led operations on major digital and social media accounts of corporate, governmental, and non-profit entities. Kate received her Bachelor of Arts in Writing Seminars from Johns Hopkins University.
Chera Poulin serves as the Vice President of People, Culture, and Change. This role is new to the organization as of 2016 and was created to ensure that USAC continues to evolve intentionally and has the capability, capacity, and culture to support the FCC in its Universal Service mission. Her experience in change management and integrated talent management spans nearly 20 years and provides a strong foundation for her role at USAC. Chera is responsible for leading all talent, performance, process, and organizational change management activities necessary for USAC to achieve its strategic goals.
Prior to joining USAC, Chera worked as an Organizational Effectiveness consultant to organizations in both the public and private sectors. Most recently, she was the Director of Learning and Organizational Effectiveness at a rapidly growing and changing health care data analytics company. Chera holds a B.A. in Psychology from James Madison University. She holds an M.A. and a Ph.D. in Industrial/Organizational Psychology from University of Akron.
Vickie Robinson is Vice President and General Counsel. Vickie joins USAC from the FCC having most recently served as Special Counsel in the Competition Policy Division, providing leadership on matters relating to the availability and reporting of broadband progress in the United States. A respected expert on universal service policy and enforcement matters, she has held leadership roles dealing with all of the USF programs, as well as in the Enforcement Bureau. Vickie earned her Bachelor of Arts and J.D. from Howard University.
Hemang Shah is Vice President of Strategy and Change Management. Hemang began his career at Deloitte Consulting working with Fortune 500 clients and was most recently a Senior Director for Eagle Hill Consulting where he led numerous risk management, operational improvement and organizational transformation engagements with public and not-for-profit sector clients, including Freddie Mac, TSA and the U.S. Holocaust Museum. Hemang received a Bachelor of Science in Commerce from the University of Virginia and a Masters of Business Administration from the University of Maryland.
Wayne Scott is the Vice President of Internal Audit. He oversees the audit services for USAC including the High Cost, Lifeline, Schools and Libraries, and Rural Health Care programs as well as the internal operations of the administration of the universal service fund. He has over a decade of audit experience. Prior to joining USAC in 2001, he served as an audit manager for US Airways.
Mark Sweeney is Vice President and Chief Operating Officer and the Acting Vice President of the High Cost Program. Mark has a 30 year track record of successful operational leadership and business transformation in the telecom industry. He joined USAC in February 2016 as Vice President of the High Cost Program.
Previously, Mark worked for Windstream Communications where he served as Senior Vice President for Service Delivery leading a 1,200 person team focused on improving both operational efficiency and customer satisfaction results. Prior to that, he was the Chief Process Officer at XO Communications bringing standardization and efficiency to business processes across the enterprise. Prior to moving to the USA Mark held various positions with British Telecom and its global joint ventures in operational, IT and transformational roles.
Mark is a graduate of the University of Sussex in the UK.
Peter Taylor is Vice President and Chief Information Officer. He brings a track record of achievement in both the public and private sectors. He joins us from Henrico County Public Schools where he served as Director of Technology and CIO. While in that role, he led the world's first K-12 education 1:1 computer program, putting computer access in the hands of all students. Prior to that, Pete held senior technology positions at the Federal Reserve Bank of Richmond and Capitol One, where he developed expertise in e-commerce tools, business intelligence, and enterprise architecture.
Pete received a BS of Liberal Arts & Sciences in Geography from the University of Florida and an MS in Management of Information Technology from the University of Virginia, McIntire School of Commerce.